Channel Assistant (Front End & Back End)

HATASU E-Bike; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A growing e-bike company is seeking a Channel Sales Coordinator to act as the primary liaison for dealers, manage sales orders, and maintain accurate records. The ideal candidate should have a Bachelor's degree in Business Administration or related field, along with 1-2 years of experience in sales support or operations. Strong communication and detail-oriented skills are essential, alongside proficiency in MS Excel and CRM systems. This role may require occasional fieldwork and flexibility during peak sales periods.

Qualifications

• 1-2 years of experience in channel sales support or operations required.
• Familiarity with inventory or order management systems is a plus.
• Willingness to work extended hours during peak sales periods.

Responsibilities

• Act as the main contact for e-bike dealers and distributors.
• Coordinate sales orders and delivery schedules.
• Maintain accurate dealer records in the system.

Skills

Strong communication skills

Proficient in MS Excel

Customer-oriented mindset

Detail-oriented

Ability to multitask

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Google Sheets

Job description

Front-End Responsibilities

• Act as the main contact person for e-bike dealers, distributors, and service partners
• Assist in dealer onboarding, accreditation, and orientation on company policies
• Handle dealer inquiries related to product availability, pricing, promos, and after-sales support
• Coordinate sales orders, pre-orders, and delivery schedules with dealers
• Support dealer marketing activities, promotions, and product launches
• Communicate updates on new models, specs, warranties, and spare parts
• Assist during dealer meetings, training sessions, and roadshows
• Gather dealer feedback on product performance, customer demand, and issues

Back-End Responsibilities

• Maintain accurate dealer and distributor records in the system
• Process dealer orders, invoices, delivery documents, and sales reports
• Coordinate with Warehouse and Logistics for e-bike unit and spare parts availability
• Monitor inventory levels and assist in allocation planning
• Track warranty registrations, service claims, and replacement requests
• Prepare channel sales performance reports (monthly/weekly)
• Assist in tracking dealer incentives, discounts, and commissions
• Ensure completeness of documents for government compliance (e.g., LTO, import papers, permits if applicable)
• Perform administrative tasks such as data entry, filing, and documentation control

Skills & Requirements

• Bachelor’s degree in Business Administration, Marketing, Logistics, Engineering, or related field
• At least 1-2 years of experience in channel sales support, dealer coordination, sales admin, or operations
• Strong communication and coordination skills (email, phone, dealer interaction)
• Proficient in MS Excel, Google Sheets, and basic reporting
• Familiarity with CRM, inventory, or order management systems
• Highly detail-oriented with good documentation and follow-up skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Customer- and dealer-oriented mindset
• Willing to coordinate with dealers nationwide
• Open to occasional field work, dealer visits, or training events
• Flexible to work extended hours during product launches or peak sales periods