Service Manager for an Automotive Branch in Negros Occidental

Private Advertiser; Western Visayas; On-site; PHP 350,000 - 700,000; Full time

Job summary

Private Advertiser is seeking a Service Manager to oversee the Service Department, ensure customer needs are met, and drive growth, profitability, and staff satisfaction. The role focuses on proper vehicle repair, warranty processing, and high-quality service across all customer interactions.

The candidate will manage warranty settlements, ensure timely repairs, and promote best practices to maintain a professional service environment while collaborating with all dealership personnel to achieve

Qualifications

• Working knowledge in the automotive industry.
• Proficient with Microsoft Office applications.
• Able to deal with different personalities.
• Unquestionable integrity in daily activities.
• Excellent organizational and management skills.
• Effective facilitation to reach consensus across locations.

Responsibilities

• Maintains warranty claim processing procedures for prompt settlement and easy payment tracking.
• Ensures high-quality service and repairs; keeps customers informed of status and maintains a clean, professional environment.
• Upholds high ethical standards in daily activities.
• Innovates beyond traditional methods to maximize customer satisfaction and loyalty.
• Delivers vehicles in perfect condition each time.
• Monitors workflow in Parts & Service and intervenes as needed to ensure completion.
• Collaborates with dealership staff to ensure customer satisfaction.

Skills

Automotive industry knowledge

Microsoft Office proficiency

Interpersonal skills

Integrity

Organizational management

Facilitation for consensus

Education

Bachelor's degree

Postgraduate Diploma / Master’s

Engineering (Mechanical)

Equivalent qualification

Job description

Job Summary:

The Service Manager ensures that the customers' needs are met and vehicles are fixed right the first time; increases focus on business growth, profitability, and employee satisfaction. Oversees all activities of the Service Department, including monitoring department finances, customer service, monitoring inventory, merchandising, and repairs.

Duties and Responsibilities:

• Maintains warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.

• Ensures high-quality service and repairs are provided to every customer, and the customer receives a prompt response or status of repairs; maintains a clean, professional environment.

• Ensures high-quality service and repairs are provided to every customer; maintains a clean, professional environment.

• Maintains high ethical standards in daily activities.

• Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.

• Delivers the right car in perfect condition every time.

• Monitors the flow of work in the Parts & Service Department and intervenes as needed to ensure work is accomplished.

• Works with all dealership personnel to ensure customer satisfaction.

Skill Requirements:

• Working knowledge in the automotive industry.

• Knowledge in the use of Microsoft Office applications

• Can deal with different personalities

• Unquestionable integrity

• Excellent organizational and management skills.

• Effective facilitation skills to reach consensus among diverse constituencies in multiple locations.

Other Requirements:

• Candidate must possess at least a Bachelor's/ Degree, Post Graduate Diploma / Master's Degree, Engineering (Mechanical), or equivalent.

• At least 3 years (s) of working experience in the related field is required for this position.

• Assistant Manager/Managers specializing in Engineering-Mechanical/Automotive or equivalent.

• Full-time position(s) available.