After Sales Manager

Nissan Commonwealth, Inc.; Tabang; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading automotive company is seeking an After Sales Manager based in Bulacan to enhance customer interactions and service quality. The role involves providing product information, managing inquiries, and training staff on best practices. Ideal candidates should possess industry knowledge, management experience, and strong communication skills. This position offers an opportunity to contribute directly to customer satisfaction and service improvements.

Qualifications

• Previous service experience is preferred.
• Comprehensive industry knowledge is required.
• Management experience will be beneficial.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide customers with product information and availability.
• Deliver prompt, professional solutions for inquiries.
• Train and manage customer service staff.
• Represent customer opinions to management to drive feedback and improvements.
• Champion improvements to customer service processes and policies.

Skills

Strong Customer-Facing Skills

Strong Written and Verbal Communication

Creative Problem-Solving

Troubleshooting

Creative Problem-Solving

Management Experience

Industry Knowledge

Education

Degree in Business or Administration

Job description

Overview

After Sales Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, including:

Responsibilities

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquiries
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Sugesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Skills and Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Management Experience
• Strong Customer-Facing Skills
• Strong Written and Verbal Communication
• Self-Motivated
• Troubleshooting
• Creative Problem-Solving
• Degree in Business or Administration

Work Location

Willings to be assigned in CSJDM, Bulacan