Service Manager

NISSAN COMMONWEALTH INC; Bulacan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A major automotive company in the Philippines is seeking a Service Manager to oversee customer interactions and service staff. The role involves providing product information, delivering solutions to customer inquiries, and recommending improvements in service practices. The ideal candidate will have management experience, strong customer-facing skills, and a degree in Business or Administration. This position offers a chance to influence customer service methods within the company.

Qualifications

• Strong customer-facing skills are essential for handling inquiries.
• Excellent written and verbal communication is required.
• Degree in Business or Administration is necessary.

Responsibilities

• Provide customers with product information and recommendations.
• Deliver prompt solutions for customer inquiries.
• Train and manage customer service staff.

Skills

Strong Customer-Facing Skills

Strong Written and Verbal Communication

Creative Problem-Solving

Self-Motivated

Troubleshooting

Comprehensive Industry Knowledge

Previous Service Experience

Management Experience

Education

Degree in Business or Administration

Job description

Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquires
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Skills and Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Management Experience
• Strong Customer-Facing Skills
• Strong Written and Verbal Communication
• Self-Motivated
• Troubleshooting
• Creative Problem-Solving
• Degree in Business or Administration