After Sales Coordinator

Premier Heavy Equipment Inc; Davao City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Premier Heavy Equipment Inc. in Davao City seeks a capable Client Communication & Case Monitoring coordinator to handle customer concerns, provide updates, and maintain accurate logs.

You will also assist in scheduling technicians, prepare quotations, and track cases with daily status updates. The role emphasizes documentation in CRM, reporting for management, and collaboration with the After-Sales team to ensure fast resolutions and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Management or related field.
• At least 2 years of experience in customer service, administrative support, or service coordination (post-purchase/after-sales experience is a plus).
• Strong written and verbal communication skills; ability to explain technical info to non-technical customers.
• Proven ability to manage a high volume of cases with attention to detail and accuracy.
• Ability to handle complaints with empathy and urgency, offering solutions within policy guidelines.
• Excellent record-keeping for customer interactions, warranties, and service histories.

Responsibilities

• Receive, record, and manage client concerns, complaints, and inquiries.
• Provide acknowledgment and updates to clients regarding the status of their requests.
• Maintain accurate case logs and monitor issues in CRM/service tracking systems.
• Assist in scheduling technicians for field visits in coordination with Service Engineers.
• Prepare quotations, service acknowledgments, and follow-up reports.
• Track pending, ongoing, and completed cases and provide daily status updates.
• Assist in customer follow-ups, issue escalations, and case closure processes.
• Help analyze customer data and recurring service issues for improvement initiatives.
• Perform administrative work needed for after-sales support.
• Accept and perform other related functions as assigned by immediate supervisors.

Skills

Customer service

Administrative support

Service coordination

CRM data handling

Education

Bachelor's degree in Business Management

Tools

CRM software

Job description

Client Communication & Case Monitoring

• Receive, record, and manage client concerns, complaints, and inquiries.
• Provide acknowledgment and updates to clients regarding the status of their requests.
• Maintain accurate case logs, ensuring all issues are assigned and monitored properly.

Scheduling & Coordination

• Assist in scheduling technicians for field visits in coordination with Service Engineers.
• Prepare quotations, service acknowledgment documents, and follow-up reports.
• Track pending, ongoing, and completed cases and provide daily status updates.

Documentation & Reporting

• Encode and maintain case information in CRM or service tracking systems.
• Prepare daily, weekly, and monthly after-sales reports for management review.
• Validate completeness of documentation required for warranty claims and post-service evaluation.

Support to After-Sales Officer

• Assist in customer follow-ups, issue escalations, and case closure processes.
• Help analyze customer data and recurring service issues for improvement initiatives.

Other Duties

• Perform administrative work needed for after-sales support.
• Accept and perform other related functions as assigned by immediate supervisors.

Qualifications

• Bachelor’s degree in Business Management or a related field.
• At least 2 years of experience in customer service, administrative support, or service coordination (experience in a post-purchase/after-sales environment is a plus).
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical customers clearly.
• Proven ability to manage a high volume of cases simultaneously while maintaining strict attention to detail and accuracy.
• Ability to handle customer complaints with empathy and urgency, providing creative solutions that balance company policy with customer satisfaction.
• High level of organized record-keeping to ensure all customer interactions, warranties, and service histories are accurately documented.

Location: Km.10 Sasa Davao City