After Sales Manager

NISSAN COMMONWEALTH INC; Bulacan; On-site; PHP 558,000 - 781,200; Full time

Job summary

A prominent automotive company is seeking an After Sales Manager to enhance customer service by managing interactions, training staff, and implementing improvements. The successful candidate will have extensive service experience, exceptional communication skills, and a degree in business or administration. This role is based in CSJDM, Bulacan, and requires a proactive approach to customer service and feedback management.

Qualifications

• Experience in providing outstanding customer service.
• Ability to manage and train customer service staff effectively.
• Strong communication and problem-solving skills required.

Responsibilities

• Document interactions with customers for analysis.
• Provide customers with product information and recommendations.
• Deliver professional solutions for customer inquiries.
• Train and manage customer service staff.
• Represent customer opinions to the company.

Skills

Previous Service Experience

Comprehensive Industry Knowledge

Management Experience

Strong Customer-Facing Skills

Strong Written and Verbal Communication

Self-Motivated

Troubleshooting

Creative Problem-Solving

Education

Degree in Business or Administration

Job description

After Sales Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquires
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Skills and Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Management Experience
• Strong Customer-Facing Skills
• Strong Written and Verbal Communication
• Self-Motivated
• Troubleshooting
• Creative Problem-Solving
• Degree in Business or Administration

Work Location: Willing to be assigned in CSJDM, Bulacan