After Sales Manager

INGCO PH Traders Inc.; Caloocan; Presencial; PHP 334 800 - 502 200; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Life Insurance

HMO

Resumo da oferta

A leading trading company based in Caloocan is seeking an experienced After Sales Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate should have 3-5 years in aftersales and at least 2 years in a managerial role. Responsibilities include resolving customer complaints, implementing service standards, and leading a team. Candidates with experience in retail, hardware, or construction are encouraged to apply. This role offers health and life insurance benefits.

Qualificações

• At least 3–5 years of experience in aftersales, customer service, or service operations.
• Minimum 2 years in a supervisory or managerial role.
• Industry experience in retail, hardware, or construction is advantageous.

Responsabilidades

• Manage and oversee daily aftersales operations.
• Develop and implement aftersales policies and service standards.
• Ensure timely resolution of customer complaints.
• Monitor and improve customer satisfaction rates.
• Coordinate product issues with sales and warehouse.
• Handle complex customer concerns.
• Analyze aftersales data and generate reports.
• Train and supervise aftersales staff.
• Ensure compliance with service quality standards.
• Recommend process improvements.

Conhecimentos

Customer service management

Analytical skills

Process improvement

Team leadership

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Description

On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time.

Key Responsibilities

• Manage and oversee daily aftersales operations (returns, repairs, warranties, and customer concerns)
• Develop and implement aftersales policies, SOPs, and service standards
• Ensure timely resolution of customer complaints and service requests
• Monitor and improve customer satisfaction and retention rates
• Coordinate with sales, warehouse, and suppliers for product issues and replacements
• Handle escalation of complex or high-value customer concerns
• Analyze aftersales data and generate reports (turnaround time, defect rates, etc.)
• Train and supervise aftersales staff and service teams
• Ensure compliance with company policies and service quality standards
• Recommend process improvements to enhance efficiency and customer experience

Experience

• At least 3–5 years of experience in aftersales, customer service, or service operations
• With at least 2 years in a supervisory or managerial role
• Experience in retail, hardware, construction, or similar industry is an advantage

Benefits

Health Insurance, Life Insurance, HMO