Service Manager

Wadfow Tools Philippines Corp.; Caloocan; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A leading tools and equipment company in Metro Manila is seeking a committed After-Sales Service Manager to oversee operations and guarantee customer satisfaction. You'll be responsible for managing warranty claims, technical support, and leading a service team. The ideal candidate holds a Bachelor’s degree and has 3-5 years of experience in service management. Strong leadership and problem-solving skills are essential. This is a full-time, on-site position, requiring work from Monday to Saturday.

Qualifications

• 3–5 years experience in after-sales, service management, or technical support.
• Knowledgeable in warranty process and service operations.
• Willing to work Monday to Saturday.

Responsibilities

• Oversee daily after-sales service operations and technical support.
• Manage warranty claims, product returns, and service repairs.
• Ensure fast resolution of customer complaints and technical issues.
• Coordinate with sales, warehouse, and suppliers regarding service concerns.
• Develop and implement service policies and procedures.
• Monitor service KPIs (turnaround time, customer satisfaction, repeat issues).
• Supervise and train service technicians and support staff.
• Maintain accurate service records and prepare performance reports.
• Improve customer retention through strong service management.

Skills

Leadership skills

Problem-solving skills

Customer service skills

Organizational skills

Attention to detail

Education

Bachelor’s degree in Business, Engineering, or related field

Job description

Working Location

On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time

Job Description

Responsible for managing after-sales service operations, ensuring customer satisfaction, handling warranty concerns, and leading the service team to deliver timely and quality support.

Key Responsibilities

• Oversee daily after-sales service operations and technical support.
• Manage warranty claims, product returns, and service repairs.
• Ensure fast resolution of customer complaints and technical issues.
• Coordinate with sales, warehouse, and suppliers regarding service concerns.
• Develop and implement service policies and procedures.
• Monitor service KPIs (turnaround time, customer satisfaction, repeat issues).
• Supervise and train service technicians and support staff.
• Maintain accurate service records and prepare performance reports.
• Improve customer retention through strong service management.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• At least 3–5 years experience in after-sales, service management, or technical support (preferably in construction, hardware, or equipment industry).
• Strong leadership and problem-solving skills.
• Knowledgeable in warranty process and service operations.
• Excellent communication and customer service skills.
• Organized and detail-oriented.
• Willing to work Monday to Saturday.

Government Mandated Benefits

• Health Insurance (HMO)
• Maternity & Paternity Leave
• Sick Leave
• Solo Parent Leave
• Vacation Leave