Aftersales Operations Lead

INGCO PH Traders Inc.; Caloocan; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

A leading trading company based in Caloocan is seeking an experienced After Sales Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate should have 3-5 years in aftersales and at least 2 years in a managerial role. Responsibilities include resolving customer complaints, implementing service standards, and leading a team. Candidates with experience in retail, hardware, or construction are encouraged to apply. This role offers health and life insurance benefits.

Qualifications

• At least 3–5 years of experience in aftersales, customer service, or service operations.
• Minimum 2 years in a supervisory or managerial role.
• Industry experience in retail, hardware, or construction is advantageous.

Responsibilities

• Manage and oversee daily aftersales operations.
• Develop and implement aftersales policies and service standards.
• Ensure timely resolution of customer complaints.
• Monitor and improve customer satisfaction rates.
• Coordinate product issues with sales and warehouse.
• Handle complex customer concerns.
• Analyze aftersales data and generate reports.
• Train and supervise aftersales staff.
• Ensure compliance with service quality standards.
• Recommend process improvements.

Skills

Customer service management

Analytical skills

Process improvement

Team leadership

Education

Bachelor's degree

Job description

A leading trading company based in Caloocan is seeking an experienced After Sales Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate should have 3-5 years in aftersales and at least 2 years in a managerial role. Responsibilities include resolving customer complaints, implementing service standards, and leading a team. Candidates with experience in retail, hardware, or construction are encouraged to apply. This role offers health and life insurance benefits.