After Sales Customer Service Representative

Besterm International Corp.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading company in customer service is seeking an After-Sales Customer Representative to enhance customer satisfaction post-purchase. The role involves handling customer inquiries, managing service requests, and coordinating with internal teams for issue resolution. Candidates should have a bachelor's degree and experience in service coordination. Excellent communication skills and technical knowledge about the products are essential for success. Join us in fostering customer loyalty through effective support.

Qualifications

• Bachelor's degree in a relevant field is required.
• Previous experience in service coordination or a related role is necessary.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Handle inquiries, manage service requests, and process claims.
• Troubleshoot problems and coordinate with technical and logistics teams.
• Maintain customer records and provide proactive communication.

Skills

Technical knowledge

Problem-solving

Communication

Empathy and patience

Organization

Education

Bachelors degree in a relevant field

Job description

Overview

An After‑Sales Customer Representative is responsible for ensuring customer satisfaction after a purchase by handling inquiries, managing service requests, processing claims, and resolving issues. Key duties include troubleshooting problems, coordinating with technical and logistics teams, maintaining customer records, and providing proactive communication. This role aims to build customer loyalty by providing efficient support and a positive post‑purchase experience.

Key Skills

• Technical knowledge: A strong understanding of the products or services the company offers.
• Problem‑solving: The ability to analyze customer pain points and develop specific solutions.
• Communication: Excellent written and verbal communication skills to interact with customers and internal teams effectively.
• Empathy and patience: The ability to listen to customers and handle interactions with patience and understanding.
• Organization: Strong organizational skills to manage records and coordinate multiple tasks.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: Experience in a service coordination or related role.
• Skills and Competencies: Strong customer service and interpersonal skills.