After-sales Specialist - Quezon City

Equiprime Optimum Solutions, Inc.; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Equiprime Optimum Solutions, Inc. is recruiting an After-Sales Specialist in the Philippines to drive revenue from parts and service sales while delivering after-sales, commercial, and technical support to assigned accounts.

You will build customer relationships, promote EOS parts/services, and coordinate with service teams to ensure timely delivery and complete service jobs. The role requires minimum 1–2 years experience in heavy equipment or automotive after-sales, strong technical aptitude,

Qualifications

• Technologically-adept and familiar with computers and office applications.
• Detail-oriented with ability to read equipment manuals and identify parts numbers.
• Excellent interpersonal skills for customer interaction.
• Minimum 1–2 years in heavy equipment, light equipment or automotive customer relations/parts and service sales.

Responsibilities

• Manage after-sales activities for assigned accounts and territories through periodic customer visits.
• Align customer needs with EOS products/services and promote parts and services.
• Recover inactive customers to generate parts and service revenue.
• Develop and manage new accounts and territories to generate revenue from parts and services.
• Monitor customer equipment status to ensure timely service support.
• Ensure timely response to customer requests and complaints.
• Track service jobs and parts orders, update customers, ensure delivery within timelines.
• Coordinate with Service Team for timely reports and completed service jobs.
• Manage after-sales revenue forecasts, activity plans, and quotation tracking.
• Prepare and submit parts/service proposals, secure approvals, collect payment, coordinate with departments for delivery.

Skills

Technologically-adept and computer-lir

Education

Mechanical engineering degree or technical vocational in heavy equipment/automotive/mechatronics

Tools

Office applications

Job description

About the role

The After-Sales Specialist shall be mainly responsible for generating revenue from parts and service sales according to the objectives of the SASD Customer Support Section, and providing after-sales, commercial, and technical support to assigned accounts through customer relations management.

Key responsibilities

• Manage after-sales activities for assigned accounts and territories through periodic visits to customers to proactively assess their after-sales requirements

• Align customer after-sales requirements with EOS products and services, and promote the usage and selling of EOS parts and services

• Recover inactive customers to generate parts and service revenue

• Develop and manage new accounts and territories to generate revenue from parts and services sales

• Monitor the status of customer equipment to ensure appropriate service support is provided at all times

• Ensure customers' requests for assistance and complaints receive appropriate and timely response and action

• Track progress of service jobs and parts orders, update customers regularly on status, and ensure completion or delivery within committed timeframes

• Coordinate with the Service Team to ensure appropriate service support, timely submission of technical reports, and completion of service jobs within committed timeframes

• Manage the parts and service sales process, including submission of monthly after-sales revenue forecasts, weekly activity plans, revenue results, quotation tracking, and monthly analytics

• Prepare and submit parts and service proposals, follow through with customers for approval, collect payment, and coordinate with Parts and Supply Chain Departments for timely delivery

About you

• Preferably a graduate of mechanical engineering or technical vocational course in heavy equipment, automotive or mechatronics

• Minimum 1-2 years relevant work experience in heavy equipment, light equipment, or automotive industry in customer relations, parts and service sales

• Technologically-adept and familiar with computers and office applications

• Detail-oriented, able to read and understand equipment manuals and correctly identify parts requirements and corresponding part numbers

• Excellent interpersonal relationship skills and ability to interact well with customers and teammates