After Sales Lead

Tap Growth ai; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Tap Growth ai is seeking an After Sales Lead to oversee our post-sale operations in Ortigas Center, Philippines. You will drive customer satisfaction by leading a dedicated team and resolving issues promptly, while maintaining strong client relationships and reporting on performance.

The ideal candidate has at least 3 years of after-sales experience, excellent communication, and a proactive approach to continuous service improvements in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in after-sales or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proven leadership and team management experience.

Responsibilities

• Manage and lead the after-sales team to deliver top-notch customer support
• Address customer concerns and resolve issues efficiently
• Monitor KPIs and implement process improvements
• Build strong relationships with clients to ensure repeat business
• Prepare regular reports on after-sales activities and feedback
• Collaborate with other departments to enhance overall service quality

Skills

Leadership

Communication

Customer focus

Problem solving

Job description

We're Hiring: After Sales Lead!

We are looking for a driven and customer-focused After Sales Lead to oversee our after-sales operations, ensuring exceptional service delivery and client satisfaction. The ideal candidate will have at least 3 years of relevant experience, strong leadership skills, and a passion for building lasting customer relationships.

Location: Ortigas Center, Philippines

Work Mode: Work from Office

Role: After Sales Lead

What You’ll Do:

• Manage and lead the after-sales team to deliver top-notch customer support
• Address customer concerns and resolve issues efficiently
• Monitor key performance indicators (KPIs) and implement process improvements
• Build strong relationships with clients to ensure repeat business
• Prepare regular reports on after-sales activities and feedback
• Collaborate with other departments to enhance overall service quality

What We’re Looking For:

• Minimum 3 years of experience in after-sales or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proven leadership and team management experience
• Ability to work onsite in Ortigas Center, Philippines
• Customer-oriented mindset with a proactive approach