After-Sales Lead: Service Center Ops & KPI Champion

EESI Philippines; Cavite City; On-site; PHP 500,000 - 750,000; Full time

Job summary

EESI Philippines is seeking an experienced After Sales Lead to head the After Sales Service Center Team, overseeing parts inventory, front desk operations, and technicians. The role requires strong leadership to drive service quality and customer satisfaction in watch-related after-sales operations.

The ideal candidate will have proven experience in managing service centers, setting KPIs, and improving processes, with emphasis on timely repairs and accurate documentation.

Qualifications

• Experience in any After Sales service.
• Experience supervising or leading a technical/service team.
• Experience setting and monitoring team KPIs.
• Experience in inventory or spare parts management.
• Strong technical troubleshooting and problem solving skills.
• Good leadership, organizational, and communication skills.
• Experience with a watch brand or authorized service center is an advantage.
• Excel skills are a plus.

Responsibilities

• Lead and supervise the After Sales Team, including technicians.
• Set team targets, KPIs, and performance standards, monitor results and turnaround time.
• Assign and monitor repair jobs, productivity, and turnaround time.
• Monitor the quality and accuracy of all repairs.
• Help develop technicians for trainings – Quartz / Automatic watch Repair.
• Provide technical guidance and assist issues.

Skills

Team Leadership

KPIs & Targets

Customer Service

Inventory Management

Technical Troubleshooting

Communication Skills

Excel

Tools

Excel

Job description

EESI Philippines is seeking an experienced After Sales Lead to head the After Sales Service Center Team, overseeing parts inventory, front desk operations, and technicians. The role requires strong leadership to drive service quality and customer satisfaction in watch-related after-sales operations.

The ideal candidate will have proven experience in managing service centers, setting KPIs, and improving processes, with emphasis on timely repairs and accurate documentation.