After-Sales Lead: Customer Success & Ops Leader

Tap Growth ai; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Tap Growth ai is seeking an After Sales Lead to oversee our post-sale operations in Ortigas Center, Philippines. You will drive customer satisfaction by leading a dedicated team and resolving issues promptly, while maintaining strong client relationships and reporting on performance.

The ideal candidate has at least 3 years of after-sales experience, excellent communication, and a proactive approach to continuous service improvements in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in after-sales or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proven leadership and team management experience.

Responsibilities

• Manage and lead the after-sales team to deliver top-notch customer support
• Address customer concerns and resolve issues efficiently
• Monitor KPIs and implement process improvements
• Build strong relationships with clients to ensure repeat business
• Prepare regular reports on after-sales activities and feedback
• Collaborate with other departments to enhance overall service quality

Skills

Leadership

Communication

Customer focus

Problem solving

Job description

Tap Growth ai is seeking an After Sales Lead to oversee our post-sale operations in Ortigas Center, Philippines. You will drive customer satisfaction by leading a dedicated team and resolving issues promptly, while maintaining strong client relationships and reporting on performance.

The ideal candidate has at least 3 years of after-sales experience, excellent communication, and a proactive approach to continuous service improvements in a fast-paced environment.