After Sales Engineer/5 years handling Customer Service
Dempsey Resource Management Inc.
14 days+
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Job summary
A staffing solutions company is seeking an experienced technical support professional in Metro Manila, Philippines. The role involves providing post-purchase customer support, resolving product issues, and collaborating with teams to enhance customer experiences. Candidates should have a Bachelor’s degree in Engineering or a related field and 5-10 years of relevant experience. Strong skills in troubleshooting and product knowledge are essential.
Qualifications
- 5-10 years in customer service roles.
- Strong presentation skills.
- Detail-oriented and proactive problem-solver.
Responsibilities
- Provide technical support to customers post-purchase.
- Resolve product-related issues and ensure customer satisfaction.
- Collaborate with sales and product teams to improve customer experience.
- Conduct training sessions for clients on product usage.
- Maintain documentation of customer interactions and solutions provided.
- Monitor customer feedback for continuous improvement.
Skills
Proficient in B2B technical support
Maintenance & repair
Product knowledge
Troubleshooting
Installation
Education
Bachelor’s degree in Engineering or related field
Job description
Responsibilities
- Provide technical support to customers post-purchase.
- Resolve product-related issues and ensure customer satisfaction.
- Collaborate with sales and product teams to improve customer experience.
- Conduct training sessions for clients on product usage.
- Maintain documentation of customer interactions and solutions provided.
- Monitor customer feedback for continuous improvement.
Qualifications
- Educational Qualifications: Bachelor’s degree in Engineering or related field.
- Experience Level: 5-10 years in customer service roles.
- Skills and Competencies: Proficient in B2B technical support, maintenance & repair, product knowledge, troubleshooting, and installation.
- Working Conditions: Office and field-based environments; possible travel required.
- Qualities and Traits: Customer service oriented, strong presentation skills, detail-oriented, and proactive problem-solver.
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