After Sales Technical Support

MARCHAPIL INDUSTRIAL EQUIPMENT TRADING; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading industrial equipment trading company in Davao del Sur is seeking a customer assistance role to provide technical support, conduct troubleshooting, and gather customer feedback. Ideal candidates should have strong communication skills, a high school diploma, and previous experience in customer service. This position plays a key role in resolving product-related issues and enhancing customer satisfaction.

Qualifications

• Education: High school diploma or equivalent; college degree may be preferred depending on the company.
• Experience: Previous retail or customer service experience is often preferred but not always required.

Responsibilities

• Provide technical support to customers by diagnosing and resolving product-related issues via phone, email, or in person.
• Conduct product testing, repairs, or maintenance, ensuring timely resolution of technical concerns.
• Gather customer feedback, escalate unresolved issues, and collaborate with internal teams.

Skills

Strong communication and interpersonal skills

Ability to engage with customers and identify their needs

Basic math skills for handling transactions and inventory

Organizational skills and attention to detail

Problem-solving ability and conflict resolution skills

Education

High school diploma or equivalent; college degree preferred

Job description

Responsibilities

• Customer Assistance: Provide technical support to customers by diagnosing and resolving product-related issues via phone, email, or in person.
• Troubleshooting: Conduct product testing, repairs, or maintenance, and ensure timely resolution of technical concerns while documenting service cases.
• Feedback and Reporting: Gather customer feedback, escalate unresolved issues, and collaborate with internal teams to improve product performance and customer satisfaction.

Qualifications

• Education: High school diploma or equivalent; college degree may be preferred depending on the company.
• Experience: Previous retail or customer service experience is often preferred but not always required.

Skills

• Strong communication and interpersonal skills
• Ability to engage with customers and identify their needs
• Basic math skills for handling transactions and inventory
• Organizational skills and attention to detail
• Problem-solving ability and conflict resolution skills