After Sales Customer Service Representative

Kitchilano Inc.; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading kitchen product company located in Nueva Ecija, Rizal is seeking a Customer Support specialist to assist customers with post-purchase concerns, conduct follow-ups, and maintain customer relationships. Ideal candidates should have strong communication and problem-solving skills. Experience in customer service is preferred. This role offers an opportunity to work closely with a dynamic team in a supportive environment.

Qualifications

• Previous experience in customer service, preferably in after-sales.
• Willingness to learn about technical aspects of kitchen products.
• Strong ability to manage multiple tasks.

Responsibilities

• Assist customers with post-purchase concerns.
• Conduct follow-ups with customers for satisfaction.
• Maintain accurate records of customer interactions.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Interpersonal skills

Technical proficiency with CRM software

Tools

Microsoft Office

Google Workspace

Job description

Customer Support:

• Assist customers with post-purchase concerns, such as product usage, installation, or maintenance.
• Handle complaints or issues related to damaged or defective products, ensuring timely resolutions.
• Provide guidance on warranties, returns, exchanges, and repairs.

Follow-Up Services:

• Conduct follow-ups with customers to ensure satisfaction with their purchase.
• Proactively address potential concerns or questions customers may have.

Product Knowledge:

• Maintain in-depth knowledge of the company’s kitchenette products and services.
• Offer professional advice on product care, upgrades, and compatible accessories.

Coordination:

• Collaborate with other departments, such as logistics, sales, or technical teams, to resolve customer concerns efficiently.
• Coordinate service or repair schedules with technicians when required.

Customer Relationship Management:

• Maintain accurate records of customer interactions, issues, and resolutions in the company database.
• Build strong relationships with customers to encourage repeat business and referrals.

Feedback Collection:

• Gather and document customer feedback to help improve products and services.
• Report recurring issues or concerns to management for further action.

Qualifications:

• Experience: Previous experience in customer service, preferably in after-sales or a related field, is an advantage.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
• Problem-Solving: Ability to analyze issues and provide quick, practical solutions.
• Product Knowledge: Willingness to learn and understand technical aspects of kitchenette products.
• Interpersonal Skills: Friendly, patient, and empathetic approach to customer concerns.
• Organization: Strong ability to manage multiple tasks and prioritize effectively.
• Technical Proficiency: Familiarity with CRM software and basic office tools like Microsoft Office or Google Workspace.