After Sales Customer Service Representative

HBS Marketing Corporation; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A kitchen equipment service provider in Metro Manila is seeking a technical customer service representative to support customers with queries about kitchen appliances. Responsibilities include troubleshooting issues, providing technical guidance, and processing orders. Ideal candidates should possess strong communication skills and a high school diploma, with technical training as a plus.

Qualifications

• Previous experience in a customer service role is beneficial.
• Experience with kitchen equipment is a plus.

Responsibilities

• Troubleshooting and problem-solving for kitchen appliances.
• Providing technical advice on kitchen equipment.
• Processing orders for parts and repairs.
• Delivering excellent customer service.

Skills

Troubleshooting skills

Technical advice

Customer service skills

Communication skills

Problem-solving skills

Computer skills

Organization skills

Education

High school diploma or equivalent

Technical training or certification

Job description

Overview

A kitchen equipment technical customer service representative is responsible for providing support to customers who have questions or issues with their kitchen equipment. This may include troubleshooting problems, providing technical advice, and processing orders for parts or repairs.

Responsibilities

• Troubleshooting and problem-solving: identify the cause of a problem with a kitchen appliance and provide solutions. This may include providing instructions on how to fix the problem, recommending a repair service, or ordering replacement parts.
• Technical advice: provide technical information about kitchen equipment, such as how to use it, how to maintain it, and how to troubleshoot common problems.
• Order processing: processing orders for parts, repairs, or other services. This may involve taking orders over the phone, online, or in person.
• Customer service: providing excellent customer service to all customers, regardless of the nature of their inquiry. This includes being polite, helpful, and responsive.
• Communication: communicating effectively with customers, both verbally and in writing. This includes providing clear and concise information, using appropriate language, and responding to inquiries in a timely manner.
• Documentation: maintaining accurate records of customer interactions, including the nature of the problem, the solution provided, and the date and time of the interaction.
• Technical knowledge: a strong understanding of kitchen equipment, including its operation, maintenance, and troubleshooting.
• Customer service skills: excellent communication and interpersonal skills, with a focus on providing excellent customer service.
• Problem-solving skills: the ability to identify and solve problems effectively.
• Computer skills: proficiency in using computer software, including email, word processing, and CRM systems.
• Communication skills: excellent verbal and written communication skills.
• Organization skills: the ability to manage multiple tasks and prioritize work effectively.

Experience

• Previous experience in a customer service role: this is beneficial, as it provides experience in handling customer inquiries and resolving issues.
• Experience with kitchen equipment: this is a plus, as it demonstrates an understanding of the products and services being offered.

Education

• High school diploma or equivalent: this is typically the minimum educational requirement for this role.
• Technical training or certification: this is a plus, as it demonstrates specialized knowledge in the field.