After Sales Customer Service Representative

Recruitify_HR; Quezon City; On-site; PHP 200,880 - 334,800; Full time

Job summary

A renowned recruitment agency in Metro Manila is looking for a Customer Service Representative. The role involves providing exceptional after-sales support and managing customer inquiries. Ideal candidates should have a Bachelor's degree and 1-3 years of experience in an international voice account within the BPO sector. Candidates must be proficient in English and possess strong problem-solving and customer service skills. This position emphasizes excellent communication and the ability to manage multiple tasks effectively.

Qualifications

• 1-3 years in an international voice account in the BPO sector.
• Ability to manage multiple customer interactions simultaneously.
• Excellent communication skills, empathy, and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Analyze customer problems and provide effective solutions promptly.

Skills

Proficiency in English language

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset