After Sales Customer Service Representative

Gratitude Philippines; Iloilo City; On-site; PHP 30,000 - 45,000; Full time

Job summary

A customer service solutions provider in Iloilo City is seeking an individual to deliver exceptional after-sales support. The candidate will handle customer inquiries, manage scheduling, and analyze problems to provide timely solutions. A Bachelor's degree and 1-3 years of experience in a BPO international voice account are required. The ideal applicant should have strong English proficiency and customer service skills, with a focus on effective communication and empathy.

Qualifications

• 1-3 years of experience in an international voice account in the BPO sector.
• Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively.
• Excellent communication skills, empathy, and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.

Skills

Proficiency in English language

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem‑solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer‑first mindset