After Sales Customer Service Representative

Recruitify_HR; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines, seeks a Customer Support Specialist to deliver after-sales support across channels, address product inquiries, and coordinate service requests for timely resolutions.

Responsibilities include managing multiple conversations, prioritizing tasks, and maintaining accurate records of interactions and feedback with a customer-first mindset; excellent English communication is essential for effective global support.

Qualifications

• Bachelor’s degree in a relevant field.
• 1-3 years in international voice account in BPO sector.
• Proficiency in English, strong customer service, scheduling, and problem-solving.
• Ability to manage multiple interactions and prioritize tasks.
• Excellent communication, empathy, and customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Skills

English proficiency

Customer service

Scheduling ability

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Description

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset