Post-Purchase Support & Solutions Specialist

Besterm International Corp.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading company in customer service is seeking an After-Sales Customer Representative to enhance customer satisfaction post-purchase. The role involves handling customer inquiries, managing service requests, and coordinating with internal teams for issue resolution. Candidates should have a bachelor's degree and experience in service coordination. Excellent communication skills and technical knowledge about the products are essential for success. Join us in fostering customer loyalty through effective support.

Qualifications

• Bachelor's degree in a relevant field is required.
• Previous experience in service coordination or a related role is necessary.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Handle inquiries, manage service requests, and process claims.
• Troubleshoot problems and coordinate with technical and logistics teams.
• Maintain customer records and provide proactive communication.

Skills

Technical knowledge

Problem-solving

Communication

Empathy and patience

Organization

Education

Bachelors degree in a relevant field

Job description

A leading company in customer service is seeking an After-Sales Customer Representative to enhance customer satisfaction post-purchase. The role involves handling customer inquiries, managing service requests, and coordinating with internal teams for issue resolution. Candidates should have a bachelor's degree and experience in service coordination. Excellent communication skills and technical knowledge about the products are essential for success. Join us in fostering customer loyalty through effective support.