Post-Purchase Support & Solutions Specialist

Besterm International Corp.; Quezon City; Sur place; PHP 279 000 - 390 600; Plein temps

Résumé du poste

A leading company in customer service is seeking an After-Sales Customer Representative to enhance customer satisfaction post-purchase. The role involves handling customer inquiries, managing service requests, and coordinating with internal teams for issue resolution. Candidates should have a bachelor's degree and experience in service coordination. Excellent communication skills and technical knowledge about the products are essential for success. Join us in fostering customer loyalty through effective support.

Qualifications

• Bachelor's degree in a relevant field is required.
• Previous experience in service coordination or a related role is necessary.
• Strong customer service and interpersonal skills are essential.

Responsabilités

• Handle inquiries, manage service requests, and process claims.
• Troubleshoot problems and coordinate with technical and logistics teams.
• Maintain customer records and provide proactive communication.

Connaissances

Technical knowledge

Problem-solving

Communication

Empathy and patience

Organization

Formation

Bachelors degree in a relevant field

Description du poste

A leading company in customer service is seeking an After-Sales Customer Representative to enhance customer satisfaction post-purchase. The role involves handling customer inquiries, managing service requests, and coordinating with internal teams for issue resolution. Candidates should have a bachelor's degree and experience in service coordination. Excellent communication skills and technical knowledge about the products are essential for success. Join us in fostering customer loyalty through effective support.