After Sales Customer Service Representative

Raycon Airconditioning and Refrigeration Services; Pampanga; On-site; PHP 201,000 - 357,000; Full time

Job summary

A customer service company in Pampanga seeks an After Sales Customer Service Representative. Responsibilities include communicating with customers about their Samsung products, scheduling efficient routes, and ensuring job orders are updated. Ideal candidates are graduates of business or technical courses, possess basic English skills, and have a pleasing personality.

Qualifications

• Graduate of any business, computer or technical course (4 years or vocational courses).
• Experience in customer service industry preferred.
• Knowledgeable in basic English.
• Basic computer skills required.
• Pleasing personality.

Responsibilities

• Communicate with customers regarding their concerns on their Samsung product.
• Schedule an efficient route plan.
• Coordinate with technical teams.
• Ensure all job orders are updated in the internal system.

Skills

Customer communication

Route planning

Computer skills

Basic English

Pleasing personality

Basic computer skills

Pleasant personality

Education

Graduate of any business, computer or technical course

Experience in customer service industry

Job description

Responsibilities

As an After Sales Customer Service Representative, or Customer Experience Specialist, your responsibilities include communicating with customers regarding their concerns on their Samsung product, scheduling an efficient route plan, communicating with the technical teams, and ensuring all job orders in the internal system are updated.

Qualifications

• a) Female/Male
• b) Graduate of any business, computer or technical course (4 years or vocational courses) or has experience in customer service industry
• c) Knowledgeable in basic English
• d) Has basic computer skills
• e) With pleasing personality