After Sales Customer Service Representative

HBS MARKETING CORPORATION; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

HBS Marketing Corporation in the Philippines is seeking a kitchen equipment technical customer service representative to support customers with inquiries about appliances. You will troubleshoot issues, provide technical guidance, and help with parts and repair orders.

The role emphasizes clear communication, timely responses, and accurate documentation of each interaction. Strong knowledge of kitchen equipment and proficient computer skills are important.

Qualifications

• High school diploma or equivalent.
• Technical training or certification is a plus.
• Experience in customer service is beneficial.
• Knowledge of kitchen equipment is a plus.

Responsibilities

• Troubleshoot kitchen equipment problems and provide workable solutions.
• Offer technical advice on operation and maintenance.
• Process orders for parts, repairs, or services.
• Deliver excellent customer service with courtesy and responsiveness.
• Document customer interactions and outcomes accurately.

Skills

Technical knowledge

Customer service

Problem-solving

Communication skills

Organization

Education

High school diploma

Technical training/certification

Tools

CRM systems

MS Office

Job description

A kitchen equipment technical customer service representative is responsible for providing support to customers who have questions or issues with their kitchen equipment. This may include troubleshooting problems, providing technical advice, and processing orders for parts or repairs.

Key Responsibilities

Troubleshooting And Problem-solving

This involves identifying the cause of a problem with a kitchen appliance and providing solutions. This may include providing instructions on how to fix the problem, recommending a repair service, or ordering replacement parts.

Technical Advice

Providing technical information about kitchen equipment, such as how to use it, how to maintain it, and how to troubleshoot common problems.

Order Processing

Processing orders for parts, repairs, or other services. This may involve taking orders over the phone, online, or in person.

Customer Service

Providing excellent customer service to all customers, regardless of the nature of their inquiry. This includes being polite, helpful, and responsive.

Communication

Communicating effectively with customers, both verbally and in writing. This includes providing clear and concise information, using appropriate language, and responding to inquiries in a timely manner.

Documentation

Maintaining accurate records of customer interactions, including the nature of the problem, the solution provided, and the date and time of the interaction.

Technical knowledge: A strong understanding of kitchen equipment, including its operation, maintenance, and troubleshooting.

Customer service skills: Excellent communication and interpersonal skills, with a focus on providing excellent customer service.

Problem-solving skills: The ability to identify and solve problems effectively.

Computer skills: Proficiency in using computer software, including email, word processing, and CRM systems.

Communication skills: Excellent verbal and written communication skills.

Organization skills: The ability to manage multiple tasks and prioritize work effectively.

Experience

Previous experience in a customer service role: This is beneficial, as it provides experience in handling customer inquiries and resolving issues.

Experience with kitchen equipment: This is a plus, as it demonstrates an understanding of the products and services being offered.

Education

High school diploma or equivalent: This is typically the minimum educational requirement for this role.

Technical training or certification: This is a plus, as it demonstrates specialized knowledge in the field.