Kitchen Equipment Technical Support Specialist

HBS MARKETING CORPORATION; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

HBS Marketing Corporation in the Philippines is seeking a kitchen equipment technical customer service representative to support customers with inquiries about appliances. You will troubleshoot issues, provide technical guidance, and help with parts and repair orders.

The role emphasizes clear communication, timely responses, and accurate documentation of each interaction. Strong knowledge of kitchen equipment and proficient computer skills are important.

Qualifications

• High school diploma or equivalent.
• Technical training or certification is a plus.
• Experience in customer service is beneficial.
• Knowledge of kitchen equipment is a plus.

Responsibilities

• Troubleshoot kitchen equipment problems and provide workable solutions.
• Offer technical advice on operation and maintenance.
• Process orders for parts, repairs, or services.
• Deliver excellent customer service with courtesy and responsiveness.
• Document customer interactions and outcomes accurately.

Skills

Technical knowledge

Customer service

Problem-solving

Communication skills

Organization

Education

High school diploma

Technical training/certification

Tools

CRM systems

MS Office

Job description

HBS Marketing Corporation in the Philippines is seeking a kitchen equipment technical customer service representative to support customers with inquiries about appliances. You will troubleshoot issues, provide technical guidance, and help with parts and repair orders.

The role emphasizes clear communication, timely responses, and accurate documentation of each interaction. Strong knowledge of kitchen equipment and proficient computer skills are important.