Aerospace OE Order Specialist

RTX; Tanauan; On-site; PHP 360,000 - 540,000; Full time

Job summary

RTX, a global aerospace and defense leader, is seeking a Customer Service professional for onsite work in the Philippines. You will manage OE orders, enter and verify sales data in SAP ERP, coordinate with planning and ImEx teams, and ensure accuracy of part numbers, pricing, and delivery schedules.

You will provide timely responses to inquiries, prepare daily/monthly shipment reports, handle returns, and maintain meticulous records while aiming to meet KPI targets.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, or a related field.
• 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role.
• Customer oriented and committed to provide excellent customer service.
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team.
• Ability to multi-task, prioritize, and manage time effectively.
• Have high regard to professional etiquette towards customers and organization.
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient.
• Experience using SAP ERP system is a plus but not required.

Responsibilities

• Manage and act as primary point of contact for OE orders to Galley Inserts.
• Order entry and/or update sales order in SAP ERP system.
• Ensure that order details are correct including part numbers, quantity and pricing.
• Collaborate with Planning and ImpEx team on requirements and ship dates.
• Work together with Customer Account Administrator (CAA) in providing excellent customer service to customers.
• Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.
• Provide daily and monthly reports to support shipment enablement and on time delivery.
• Handle returns (RMA) from OE customers from providing RMA number, coordination with cross functional team until shipment of RMA unit.
• Keep records of customer interactions and process customer accounts.
• Meet or exceed personal/customer service team targets (KPI).
• Ensure compliance with company policies and internal process.
• Perform other duties as required by departmental procedures

Skills

Customer service

Attention to detail

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

SAP ERP

MS Excel

PowerPoint

Job description

RTX, a global aerospace and defense leader, is seeking a Customer Service professional for onsite work in the Philippines. You will manage OE orders, enter and verify sales data in SAP ERP, coordinate with planning and ImEx teams, and ensure accuracy of part numbers, pricing, and delivery schedules.

You will provide timely responses to inquiries, prepare daily/monthly shipment reports, handle returns, and maintain meticulous records while aiming to meet KPI targets.