Analyst, Service Contract & Warranty (mid shift)

Collins Aerospace; Tanauan; On-site; PHP 223,000 - 446,000; Full time

Job summary

Collins Aerospace in Tanauan, Batangas, onsite, is seeking a Customer Service/Order Management Specialist. You will communicate with customers by email and phone, process orders and RFQs, and coordinate with Supply Chain, Shipping, Engineering and Quality to ensure timely, accurate deliveries.

This role emphasizes open order tracking, issue resolution, data reporting, and continuous improvement to raise customer satisfaction and efficiency.

Qualifications

• 1–2 years in customer service, order management, or related roles.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking and problem-solving abilities.
• Attention to detail with ability to manage multiple priorities.
• Ability to work cross-functionally and handle urgent requests.
• Customer-focused mindset with strong follow-through.

Responsibilities

• Communicate effectively with customers via email, phone, and other channels.
• Receive, review, and process orders and RFQs per terms.
• Handle customer requests including expediting, updates, changes, and cancellations.
• Manage customer complaints and coordinate with internal teams for resolution.
• Create and process credit and debit note requests related to billing adjustments.
• Coordinate AOG requests with internal teams for urgent aircraft needs.
• Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other functions.
• Manage customer shipping instructions and coordinate with logistics for timely dispatch.
• Generate and maintain Open Order Book reports and provide status updates.
• Facilitate Open Order Book discussions with customers and action plans.
• Monitor open orders and follow up on delivery risks or issues.
• Maintain accurate customer/order records in relevant systems.
• Participate in process improvements to enhance customer experience and efficiency.
• Meet or exceed customer service KPIs, quality standards, and business objectives.

Skills

Customer service

Order management

Communication skills

Analytical thinking

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in Business, Management, or related field

Tools

Microsoft Excel

Excel macros/VBA

Job description

Philippines

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do *

• Communicate effectively and professionally with customers through email, phone, and other business channels.
• Receive, review, and process customer orders, RFQs, and other requirements in accordance with contractual terms and company procedures.
• Handle customer requests, including order expediting, delivery updates, order changes, and cancellations.
• Manage customer complaints and coordinate with relevant internal teams to ensure timely and effective resolution.
• Create and process credit and debit note requests related to billing adjustments, order corrections, and complaint resolution.
• Handle AOG (Aircraft on Ground) requests by coordinating with internal teams to provide timely support for urgent aircraft requirements.
• Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other supporting functions.
• Manage customer shipping instructions and coordinate with logistics teams to support timely and accurate order dispatch.
• Generate and maintain Open Order Book reports based on customer requirements and internal data.
• Facilitate and support Open Order Book discussions with customers, providing accurate order status, delivery updates, and action plans.
• Monitor open orders and proactively follow up on potential delivery risks or issues.
• Maintain accurate customer and order records in relevant systems.
• Participate in process improvement and continuous improvement initiatives to enhance customer experience and operational efficiency.
• Meet or exceed customer service KPIs, quality standards, and business objectives.
• Comply with company policies, EH&S standards, and applicable procedures, and actively report hazards and unsafe conditions.

What You Will Learn

• Develop strong analytical and problem-solving skills through customer and order management activities.
• Strengthen critical thinking and decision-making when assessing customer requirements and resolving issues.
• Analyze order, delivery, and customer data to identify trends, risks, and opportunities.
• Develop skills in reporting, data interpretation, and performance monitoring.
• Build effective cross-functional collaboration and issue-resolution skills.
• Gain knowledge of aerospace customer service, order management, and supply chain processes.

Qualifications You Must Have *

• 1–2 years of experience in customer service, order management, supply chain, or a related role.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work effectively with cross-functional teams and handle urgent customer requirements.
• Customer-focused mindset with strong follow-through and accountability.

Qualifications We Prefer

• Bachelor’s degree in Business, Management, or a related field.
• Proficient in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, and basic Excel Macros/VBA.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.