Aerospace Customer Support Specialist

RTX; Tanauan; On-site; PHP 335,000 - 536,000; Full time

Job summary

RTX in the Philippines seeks an Order Management/Customer Service professional to handle customer orders, RFQs, billing adjustments, and coordination across Supply Chain and Logistics. You will respond to inquiries, manage changes, and support urgent AOG requests to ensure timely deliveries.

The role emphasizes strong communication, analytical thinking, and cross-functional collaboration in a fast-paced environment. Onsite work in Tanauan requires attention to detail and KPI-driven performance.

Qualifications

• 1–2 years of experience in customer service, order management, supply chain, or related role.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work effectively with cross-functional teams and handle urgent customer requirements.
• Customer-focused mindset with strong follow-through and accountability.

Responsibilities

• Communicate effectively with customers through email, phone, and other business channels.
• Receive, review, and process customer orders, RFQs, and other requirements per contracts and procedures.
• Handle customer requests including order expediting, delivery updates, changes, and cancellations.
• Manage customer complaints and coordinate with internal teams for timely resolution.
• Create and process credit and debit note requests related to billing adjustments.
• Handle AOG requests by coordinating with internal teams for urgent aircraft requirements.
• Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other functions.
• Manage customer shipping instructions and coordinate with logistics for timely order dispatch.
• Generate and maintain Open Order Book reports and discuss with customers.
• Monitor open orders and follow up on delivery risks or issues.
• Maintain accurate customer and order records in systems.
• Participate in process improvements to enhance customer experience and efficiency.
• Meet or exceed customer service KPIs and standards.

Skills

Customer service

Order management

Supply chain

Analytical thinking

Cross-functional teamwork

Attention to detail

Communication

Education

Bachelor’s degree in Business/Management

Tools

Microsoft Excel

Job description

RTX in the Philippines seeks an Order Management/Customer Service professional to handle customer orders, RFQs, billing adjustments, and coordination across Supply Chain and Logistics. You will respond to inquiries, manage changes, and support urgent AOG requests to ensure timely deliveries.

The role emphasizes strong communication, analytical thinking, and cross-functional collaboration in a fast-paced environment. Onsite work in Tanauan requires attention to detail and KPI-driven performance.