Customer Experience Analyst – Aerospace Support & Insights

Prattwhitney; Tanauan; On-site; PHP 335,000 - 670,000; Full time

Job summary

RTX, a leader in aerospace and defense, seeks an experienced customer service/order processing professional. You will receive and process orders, expedite delivery, and handle inquiries while coordinating with supply chain, shipping, engineering, and quality teams to ensure on-time fulfillment.

You will also address customer complaints, prepare billing adjustments, and support continuous improvement initiatives in a dynamic, safety‑driven environment.

Qualifications

• Bachelor's degree or 3 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem‑solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Communicate effectively and professionally with customers.
• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.
• Handle customer requests, including order expediting, delivery updates, and cancellations.
• Manage customer complaints and ensure timely resolution.
• Create credit and debit note requests for billing adjustments or disputes.
• Coordinate urgent AOG support to resolve aircraft-on-ground issues quickly.
• Coordinate with supply chain, shipping, engineering, and quality teams to communicate requirements.
• Generate Open Order Book reports and participate in discussions with customers.
• Support continuous improvement initiatives and meet KPIs, EH&S standards.

Skills

Strong communication

Collaboration

Organizational skills

Problem solving

Education

Bachelor's degree or 3 years of equivalent experience

Tools

Microsoft Excel

E1 ERP system

Job description

RTX, a leader in aerospace and defense, seeks an experienced customer service/order processing professional. You will receive and process orders, expedite delivery, and handle inquiries while coordinating with supply chain, shipping, engineering, and quality teams to ensure on-time fulfillment.

You will also address customer complaints, prepare billing adjustments, and support continuous improvement initiatives in a dynamic, safety‑driven environment.