Advisor - Cebu IT Park | Growth, Training & Benefits

Concentrix Philippines; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Training programme

Career development

Health benefits

Shift differentials

Team building

Employee recognition

Professional development

Diversity and inclusion

Job summary

Concentrix Philippines in Cebu Central Visayas is hiring an Advisor to join our customer-focused team at the IT Park location. This full-time role involves delivering outstanding support and representing our clients with professionalism and dedication.

As an Advisor, you will handle inquiries, resolve issues and document interactions while adhering to call centre standards. We offer training, clear career paths, shift-based schedules, and opportunities to grow within a supportive, inclusive

Qualifications

• High school diploma, vocational diploma or equivalent qualification.
• Excellent communication skills in English with clear articulation and active listening abilities.
• Strong customer service orientation with a genuine desire to help customers.
• Ability to handle multiple tasks efficiently whilst maintaining quality standards.
• Patience and composure when dealing with difficult or frustrated customers.
• Reliable attendance and punctuality record.
• Adaptability and willingness to learn new systems and processes quickly.
• Basic computer literacy and proficiency with call centre software systems.
• Availability to work in a shift-based environment, which may include evenings, weekends and public holidays as required.
• Previous call centre or customer service experience is advantageous but not essential.

Responsibilities

• Handle inbound and/or outbound customer calls with professionalism, courtesy and efficiency.
• Address customer inquiries, concerns and complaints with empathy and a commitment to resolution.
• Provide accurate information about products and services to customers.
• Document customer interactions accurately and thoroughly in systems and databases.
• Follow established call centre protocols, procedures and quality standards consistently.
• Meet or exceed performance targets including call handling time, customer satisfaction ratings and productivity metrics.
• Escalate complex issues to supervisors or specialist teams when necessary.
• Maintain a positive and professional demeanour throughout all customer interactions.
• Participate in training programmes and quality assurance activities to continuously improve service delivery.
• Collaborate with team members and supervisors to support overall team objectives.

Skills

Communication skills

English proficiency

Customer service

Multitasking

Patience

Attendance and punctuality

Adaptability

Computer literacy

Shift work

Team collaboration

Education

High school diploma

Vocational diploma

Equivalent qualification

Tools

Call centre software

Job description

Concentrix Philippines in Cebu Central Visayas is hiring an Advisor to join our customer-focused team at the IT Park location. This full-time role involves delivering outstanding support and representing our clients with professionalism and dedication.

As an Advisor, you will handle inquiries, resolve issues and document interactions while adhering to call centre standards. We offer training, clear career paths, shift-based schedules, and opportunities to grow within a supportive, inclusive