Customer Service Pro: Growth & Perks in Cebu

Concentrix Philippines; Cebu City; On-site; PHP 268,000 - 446,000; Full time

Benefits offered by this job

Health & wellness initiatives

Performance bonuses

Career advancement opportunities

Training & development programmes

Job summary

Concentrix Philippines, based in Cebu IT Park, is seeking enthusiastic Advisors to join our Cebu team. This full-time role focuses on delivering high-quality customer service through phone, chat and email, building strong relationships and ensuring satisfaction.

Ideal candidates have a high school diploma (college degree preferred), strong English communication, and experience in customer service. Join a diverse, supportive environment with training and career growth opportunities.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Fluent English; additional languages advantageous.
• Customer service experience in a call centre or customer-facing role.
• Ability to multitask and manage multiple interactions.
• Patience, empathy and commitment to customer satisfaction.
• Problem-solving and critical-thinking under pressure.
• Computer proficiency and comfort with new software.
• Reliability, punctuality and strong work ethic.
• Team player with ability to adapt to changing priorities.
• Professional telephone manner and active listening skills.

Responsibilities

• Handling inbound and outbound customer inquiries via phone, email and chat with professionalism and efficiency
• Providing accurate product and service information to customers to resolve their concerns and queries
• Documenting customer interactions and maintaining detailed records in company systems
• Following company policies, procedures and quality standards to ensure consistent service delivery
• Identifying and escalating complex issues to appropriate departments or supervisors
• Building positive customer relationships and contributing to overall customer satisfaction metrics
• Participating in training programmes and continuing professional development initiatives
• Collaborating with team members and other departments to resolve customer issues effectively
• Meeting or exceeding performance targets including call handling time, customer satisfaction scores and quality standards
• Providing feedback and suggestions for service improvement

Skills

English fluency

Customer service

Multitasking

Problem-solving

Communication skills

Teamwork

Adaptability

Professional listening

Education

High school diploma or equivalent

College degree preferred

Job description

Concentrix Philippines, based in Cebu IT Park, is seeking enthusiastic Advisors to join our Cebu team. This full-time role focuses on delivering high-quality customer service through phone, chat and email, building strong relationships and ensuring satisfaction.

Ideal candidates have a high school diploma (college degree preferred), strong English communication, and experience in customer service. Join a diverse, supportive environment with training and career growth opportunities.