Customer Service Advisor - Cebu IT Park | ₱24K/mo + Growth

Concentrix Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness benefits

Performance bonuses

Career advancement opportunities

Continuous training and development

Job summary

Concentrix Philippines in Cebu IT Park is seeking enthusiastic Advisors to join our customer service team. This full-time role places you at the forefront of delivering high-quality support and solutions to our valued clients, building strong relationships through professional communication.

You will engage in multi-channel inquiries, document interactions, and strive to meet performance targets while developing your career in a dynamic, inclusive environment at Cebu IT Park.

Qualifications

• Fluent in English with strong verbal and written communication.
• Experience in a call center or customer-facing role.
• Able to multitask and manage multiple interactions.
• Patient, empathetic and customer-focused.
• Proficient with computers and learning new software.
• Reliable, punctual and team-oriented.

Responsibilities

• Handle inbound and outbound inquiries via phone, email and chat.
• Provide accurate product and service information to resolve issues.
• Document interactions and maintain records in company systems.
• Follow policies and quality standards to ensure consistent service.
• Escalate complex issues to appropriate departments.
• Support continuous training and development initiatives.
• Aim to meet or exceed performance targets.
• Collaborate with colleagues to resolve customer issues.
• Contribute to customer satisfaction metrics.

Skills

Communication skills in English

Customer service experience

Multitasking

Empathy and patience

Problem-solving

Teamwork

Education

High school diploma or equivalent

College degree preferred

Job description

Concentrix Philippines in Cebu IT Park is seeking enthusiastic Advisors to join our customer service team. This full-time role places you at the forefront of delivering high-quality support and solutions to our valued clients, building strong relationships through professional communication.

You will engage in multi-channel inquiries, document interactions, and strive to meet performance targets while developing your career in a dynamic, inclusive environment at Cebu IT Park.