Customer Experience Advisor: Grow, Learn, Earn

Concentrix Philippines; Cebu City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Training programme

Professional development

Career progression

Health benefits

Supportive environment

Bonuses

Employee assistance

Job summary

Concentrix Philippines in Cebu Mactan is seeking a Customer Service Advisor for a full‑time role offering up to 25,000 PHP monthly. You will be the voice of the organisation, handling customer inquiries and resolving issues to ensure satisfaction.

Responsibilities include providing accurate product information, documenting interactions, and following scripts while adapting to customer needs. Seekers should have a high school diploma, strong English communication, data-entry accuracy, and the

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication in English.
• Strong listening and problem-solving abilities.
• Ability to stay calm and patient with customers.
• Proficiency with computer systems and multi-line phone equipment.

Responsibilities

• Handle incoming customer calls and inquiries professionally.
• Respond to concerns and resolve issues promptly and effectively.
• Provide accurate information about products, services, and policies.
• Document interactions and maintain detailed records per procedures.
• Follow scripts while adapting to customer needs.
• Meet or exceed call quality standards and metrics.
• Escalate complex issues when necessary.
• Contribute to a positive team environment and assist colleagues.
• Participate in training and development programmes.

Skills

English communication

Active listening

Problem solving

Customer orientation

Adaptability

Data entry accuracy

Education

High school diploma

Tools

CRM systems

Multi-line phones

Computer systems

Job description

Concentrix Philippines in Cebu Mactan is seeking a Customer Service Advisor for a full‑time role offering up to 25,000 PHP monthly. You will be the voice of the organisation, handling customer inquiries and resolving issues to ensure satisfaction.

Responsibilities include providing accurate product information, documenting interactions, and following scripts while adapting to customer needs. Seekers should have a high school diploma, strong English communication, data-entry accuracy, and the