Customer Experience Advisor — Cebu IT Park

Concentrix Philippines; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health & wellness

Performance bonuses

Career advancement

Training & development

Job summary

Concentrix Philippines is seeking enthusiastic Advisors at Cebu IT Park in Cebu City to deliver high-quality customer service. You will manage inquiries via phone, email and chat, resolve issues and maintain detailed records while adhering to company standards.

The role emphasizes communication, problem-solving and teamwork, offering a full-time position with opportunities for career development in a supportive environment.

Qualifications

• High school diploma or equivalent. College degree preferred.
• Fluent English with strong communication skills.
• Customer service experience in a call centre or similar environment is desirable.

Responsibilities

• Handle inbound and outbound inquiries via phone, email and chat.
• Provide accurate product and service information to resolve queries.
• Document interactions and maintain records in company systems.
• Follow policies and quality standards for consistent service delivery.
• Identify and escalate complex issues to appropriate departments.

Skills

Strong communication

Fluent English

Customer service

Multitasking

Education

High school diploma

College degree preferred

Job description

Concentrix Philippines is seeking enthusiastic Advisors at Cebu IT Park in Cebu City to deliver high-quality customer service. You will manage inquiries via phone, email and chat, resolve issues and maintain detailed records while adhering to company standards.

The role emphasizes communication, problem-solving and teamwork, offering a full-time position with opportunities for career development in a supportive environment.