Telco up to ₱25K Cebu IT Park is hiring!

Concentrix Philippines; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health benefits

Performance bonus

Career progression

Training programs

Job summary

Concentrix Philippines in Cebu IT Park is seeking enthusiastic Advisors for full-time customer support roles. You will handle calls, emails and chats, deliver accurate information and build strong customer relationships in a fast-paced environment. The role offers training, growth opportunities and a focus on customer satisfaction while maintaining professional service standards.

Qualifications

• Fluent in English with strong communication skills.
• Experience in customer service or call centre environments is preferred.
• Ability to manage multiple interactions and stay organized while following processes.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, and chat with professionalism.
• Provide accurate product and service information to resolve customer questions.
• Document all interactions and maintain clear records in company systems.
• Follow policies and quality standards to ensure consistent service delivery.
• Identify and escalate complex issues to the appropriate departments or supervisors.

Skills

English fluency

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Computer literacy

Education

High school diploma

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service to clients across diverse industries. With a commitment to innovation, employee development and customer satisfaction, we create an environment where talented professionals can thrive and make a meaningful impact. Our Cebu IT Park location is a hub of excellence, where we foster collaboration, continuous learning and career growth.

About the role

We are looking for enthusiastic and dedicated Advisors to join our team at Cebu IT Park in Cebu, Central Visayas. This is a full-time position where you will be at the forefront of our customer service operations, delivering high-quality support and solutions to our valued clients. As an Advisor, you will play a crucial role in building strong customer relationships and ensuring customer satisfaction through professional and responsive communication. This role offers the opportunity to develop your career in a dynamic and supportive environment whilst working with a diverse range of clients and business challenges.

What you'll be doing

• Handling inbound and outbound customer inquiries via phone, email and chat with professionalism and efficiency
• Providing accurate product and service information to customers to resolve their concerns and queries
• Documenting customer interactions and maintaining detailed records in company systems
• Following company policies, procedures and quality standards to ensure consistent service delivery
• Identifying and escalating complex issues to appropriate departments or supervisors
• Building positive customer relationships and contributing to overall customer satisfaction metrics
• Participating in training programmes and continuing professional development initiatives
• Collaborating with team members and other departments to resolve customer issues effectively
• Meeting or exceeding performance targets including call handling time, customer satisfaction scores and quality standards
• Providing feedback and suggestions for service improvement

What we're looking for

• High school diploma or equivalent qualification; college degree is preferred
• Strong communication skills with fluency in English; additional languages are advantageous
• Customer service experience in a call centre or customer-facing role is highly desirable
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience, empathy and a genuine commitment to customer satisfaction
• Problem-solving skills and the ability to think critically under pressure
• Computer proficiency and comfort with learning new systems and software
• Reliability, punctuality and a strong work ethic
• Ability to work in a team environment and adapt to changing priorities
• Professional telephone manner and excellent listening skills

What we offer

At Concentrix Philippines, we provide a competitive salary package and comprehensive benefits designed to support your wellbeing and career development. Our employees enjoy a range of perks including health and wellness initiatives, performance bonuses, opportunities for career advancement and continuous training and development programmes. We foster an inclusive workplace culture that values diversity, encourages innovation and promotes work-life balance. We are committed to creating an environment where every team member can succeed and grow professionally whilst maintaining their personal wellbeing.