Advertiser Support Specialist — Real-Time Campaign Help

Concentrix; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Concentrix is seeking a Customer Support Specialist in Quezon City, Philippines. This role involves delivering real-time support to advertisers through live chat and ticket management, troubleshooting complex issues, and providing guidance on campaign optimization best practices. Ideal candidates have a Bachelor’s degree, 2-4 years of relevant experience, and strong communication skills in English. The position requires comfort with shift work and the ability to manage high volumes of inquiries in a fast-paced environment.

Qualifications

• 2–4 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising concepts such as CPC, CPM, and conversion tracking.
• Comfortable working in shifts and high‑volume environments.

Responsibilities

• Deliver real-time support to advertisers via live chat and ticketing systems.
• Troubleshoot complex issues related to campaign setup and ad performance.
• Guide advertisers on campaign optimization best practices.

Skills

Customer support

Digital advertising knowledge

Analytical skills

Interpersonal skills

English communication

Education

Bachelor’s degree in Marketing or related field

Tools

Zendesk

Salesforce

Freshdesk

Job description

Concentrix is seeking a Customer Support Specialist in Quezon City, Philippines. This role involves delivering real-time support to advertisers through live chat and ticket management, troubleshooting complex issues, and providing guidance on campaign optimization best practices. Ideal candidates have a Bachelor’s degree, 2-4 years of relevant experience, and strong communication skills in English. The position requires comfort with shift work and the ability to manage high volumes of inquiries in a fast-paced environment.