Ad Tech Helpdesk & Campaign Ops Lead

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

TASQ Staffing Solutions is looking for a skilled Support Specialist in Taguig, Philippines. This role requires a Bachelor's degree and at least 2 years of experience in customer or technical support, preferably in digital advertising or BPO environments. Responsibilities include providing real-time support via live chat and email, managing customer inquiries, and resolving complex issues related to campaign performance. The ideal candidate will have strong SQL skills, a problem-solving mindset, and the ability to communicate effectively with various stakeholders.

Qualifications

• At least 2 years of experience in customer or technical support.
• Experience in ad tech or BPO environments.
• Strong knowledge of digital advertising metrics.

Responsibilities

• Provide exceptional support via live chat and email.
• Manage complex customer inquiries in high-volume settings.
• Drive resolution on campaign setup and performance issues.
• Communicate product information clearly to diverse stakeholders.

Skills

Customer support expertise

Technical support in ad tech/BPO

Experience with ticketing systems

SQL proficiency

Strong communication skills

Problem-solving skills

API and webhook knowledge

Analytical mindset

Education

Bachelor's degree in relevant field

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Job description

TASQ Staffing Solutions is looking for a skilled Support Specialist in Taguig, Philippines. This role requires a Bachelor's degree and at least 2 years of experience in customer or technical support, preferably in digital advertising or BPO environments. Responsibilities include providing real-time support via live chat and email, managing customer inquiries, and resolving complex issues related to campaign performance. The ideal candidate will have strong SQL skills, a problem-solving mindset, and the ability to communicate effectively with various stakeholders.