Ad Support Operations Lead - Live Chat and SLAs

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

TASQ Staffing Solutions in Taguig is seeking a Customer Support Specialist to deliver exceptional real-time support to advertisers through various platforms. The ideal candidate will have at least 2 years of experience in customer or technical support, especially in digital advertising or BPO. Strong communication skills and expertise with tools like Zendesk and Salesforce are essential. This role requires adaptability in a dynamic environment while aiming to meet SLAs for customer satisfaction.

Qualifications

• At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising metrics (CPC, CPM), targeting, and conversion tracking.

Responsibilities

• Deliver exceptional real-time support to advertisers through live chat, email, and ticketing platforms.
• Manage a high volume of complex inquiries involving campaign setup, ad performance, and billing.
• Act as a trusted advisor to guide advertisers in optimizing their campaigns.

Skills

Customer support experience

Experience with live chat/ticketing tools

Analytical skills

Communication skills

Interpersonal skills

Adaptability in fast-paced environments

Education

Bachelor's degree in Business, Marketing, Information Technology, or related field

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

Job description

TASQ Staffing Solutions in Taguig is seeking a Customer Support Specialist to deliver exceptional real-time support to advertisers through various platforms. The ideal candidate will have at least 2 years of experience in customer or technical support, especially in digital advertising or BPO. Strong communication skills and expertise with tools like Zendesk and Salesforce are essential. This role requires adaptability in a dynamic environment while aiming to meet SLAs for customer satisfaction.