Portuguese Customer Care Advisor - Level 1 Support
Concentrix
14 days+
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Job summary
Concentrix is seeking a Customer Service Advisor in Quezon City, Philippines. The role involves providing solutions to consumer issues through various channels, ensuring customer satisfaction by meeting daily performance goals, and adhering to standardized policies. Candidates should be ready to work on varying shift times. This position is ideal for individuals who excel in customer interactions and problem-solving.
Responsibilities
- Initial contact for consumer conversations and feedback.
- Troubleshoot and resolve Level 1 consumer problems.
- Ensure proper consumer handling and escalation procedures.
Job description
Concentrix is seeking a Customer Service Advisor in Quezon City, Philippines. The role involves providing solutions to consumer issues through various channels, ensuring customer satisfaction by meeting daily performance goals, and adhering to standardized policies. Candidates should be ready to work on varying shift times. This position is ideal for individuals who excel in customer interactions and problem-solving.
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