Multichannel Customer Care Advisor

Concentrix Philippines; Philippines; On-site; PHP 32,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Career progression

Flexible working arrangements

Health & wellness

Job summary

Concentrix Philippines is seeking a Customer Service Advisor in Taguig City, Metro Manila. This full-time role offers multi-channel support via phone, email, and chat, acting as the voice of the organisation. You will handle inquiries, provide accurate information, and document interactions to improve satisfaction and retention.

You will join a supportive team with ongoing training, aiming for performance excellence and customer-centric outcomes in a dynamic environment.

Qualifications

• Excellent verbal and written English communication.
• Strong listening skills and empathy for customer needs.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency with computer systems, databases and software.
• Willingness to work flexible schedules, including weekends.

Responsibilities

• Handle incoming and outgoing customer enquiries via phone, email, chat and other channels.
• Provide accurate, timely information to resolve issues on first contact where possible.
• Document all customer interactions using company systems and tools.
• Escalate complex issues to appropriate departments while informing the customer.
• Maintain professionalism and a positive attitude in high-pressure situations.
• Collaborate with team members to ensure seamless customer experiences.
• Participate in ongoing training to enhance product knowledge and service skills.

Skills

Communication skills

Active listening

Computer literacy

Problem solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Concentrix Philippines is seeking a Customer Service Advisor in Taguig City, Metro Manila. This full-time role offers multi-channel support via phone, email, and chat, acting as the voice of the organisation. You will handle inquiries, provide accurate information, and document interactions to improve satisfaction and retention.

You will join a supportive team with ongoing training, aiming for performance excellence and customer-centric outcomes in a dynamic environment.