Ad Ops & Campaign Optimizer — E‑Commerce Social Media

Dencom Consultancy & Manpower Services; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Technical Ads Support Specialist to enhance its e-commerce social media support team. The successful candidate will provide operational and technical support to advertisers, troubleshoot ad-related issues, guide clients in campaign setup and optimization, and analyze campaign performance. Strong customer service skills and experience with advertising platforms are essential for this full-time role.

Qualifications

• Experience with social media and e-commerce advertising platforms.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.

Responsibilities

• Provide technical and operational support to advertisers using social media and e-commerce advertising platforms.
• Troubleshoot issues related to ad delivery, billing, targeting, and policy compliance.
• Guide clients through campaign setup, optimization, and best practices for better ad performance.
• Analyze campaign data and provide insights or recommendations for improvement.
• Coordinate with internal support and escalation teams to resolve complex issues efficiently.
• Maintain a high level of professionalism and customer satisfaction.
• Stay updated on the latest advertising tools, features, and policies.

Job description

A leading consultancy firm in the Philippines is seeking a Technical Ads Support Specialist to enhance its e-commerce social media support team. The successful candidate will provide operational and technical support to advertisers, troubleshoot ad-related issues, guide clients in campaign setup and optimization, and analyze campaign performance. Strong customer service skills and experience with advertising platforms are essential for this full-time role.