Administrative Assistant

Nightowl Consulting; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Nightowl Consulting in the Philippines is seeking a detail-oriented administrative support specialist to manage data entry, emails, CRM updates, and calendar coordination. You will create and update spreadsheets, pull reports from multiple sources, and ensure data consistency for team reference.

Additionally, you will onboard new clients, draft professional emails, manage communications, and maintain CRM records.

Responsibilities

• Create, maintain, and update spreadsheets.
• Pull reports from various sources, enter data into software systems, and ensure accuracy.
• Perform regular data entry tasks and ensure consistency and reliability of data.
• Monitor, prioritize, and respond to incoming emails on behalf of the team or department.
• Manage email correspondence efficiently, ensuring timely responses to inquiries.
• Draft and send professional emails as needed to clients, team members, and other stakeholders.
• Update and maintain CRM system with client information, interactions, and progress.
• Ensure CRM data is up to date and accurate for easy reference by the team.
• Assist with reports and tracking related to CRM usage and performance.
• Support the onboarding process for new clients, including tasks like creating login credentials and sending welcome emails.
• Ensure that clients are successfully onboarded with clear instructions and support throughout the process.
• Coordinate and manage calendars, including setting appointments, meetings, and reminders.
• Assist in scheduling client meetings and coordinating logistics as needed.
• Handle meeting requests and ensure all parties are informed and prepared.
• Assist with any additional administrative duties or projects as needed to support team members and company goals

Job description

1. Data Management:

• Create, maintain, and update spreadsheets.
• Pull reports from various sources, enter data into software systems, and ensure accuracy.
• Perform regular data entry tasks and ensure consistency and reliability of data.

2. Email and Communication Management:

• Monitor, prioritize, and respond to incoming emails on behalf of the team or department.
• Manage email correspondence efficiently, ensuring timely responses to inquiries.
• Draft and send professional emails as needed to clients, team members, and other stakeholders.

3. CRM Management:

• Update and maintain CRM system with client information, interactions, and progress.
• Ensure CRM data is up to date and accurate for easy reference by the team.
• Assist with reports and tracking related to CRM usage and performance.

4. Client Onboarding Assistance:

• Support the onboarding process for new clients, including tasks like creating login credentials and sending welcome emails.
• Ensure that clients are successfully onboarded with clear instructions and support throughout the process.

5. Schedule Management:

• Coordinate and manage calendars, including setting appointments, meetings, and reminders.
• Assist in scheduling client meetings and coordinating logistics as needed.
• Handle meeting requests and ensure all parties are informed and prepared.

6. General Administrative Support:

• Assist with any additional administrative duties or projects as needed to support team members and company goals