Administrative Assistant

Willis Towers Watson; Pateros; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Willis Towers Watson is seeking an experienced Executive Administrative Assistant to provide proactive support to Investments leaders. The role emphasizes highly organized calendar management, international travel coordination, expense processing, and meticulous document preparation.

You'll collaborate across teams, handle confidential information with discretion, and contribute to continuous process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years executive administrative support experience.
• Experience supporting senior leaders and managing complex administrative responsibilities.
• Strong organizational and time management skills.
• Proven experience managing calendars, travel, meeting coordination, and expense processing.
• Advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong knowledge of Microsoft Teams, SharePoint and collaboration tools.
• Excellent written and verbal communication with attention to detail.
• Proven ability to handle confidential information with discretion and professionalism.
• Strong analytical and proactive decision-making skills.
• Exceptional interpersonal and stakeholder management skills.
• Able to work independently in a hybrid setting and handle multiple priorities.

Responsibilities

• Manage complex calendars and coordinate meetings across time zones.
• Coordinate domestic and international travel arrangements and itineraries.
• Process and monitor expense reports in line with policies.
• Prepare, format, and review presentations and reports.
• Coordinate leadership and team meetings, events, and Workshops.
• Maintain records, notes, action trackers, and document repositories.
• Serve as a key contact for internal and external stakeholders.
• Support leaders with follow-up actions and prioritization.
• Handle confidential information with discretion and integrity.
• Support project coordination and cross-functional initiatives.

Skills

Executive support

Calendar management

Travel coordination

Expense processing

Presentation preparation

Communication

Stakeholder management

Project coordination

Confidential information handling

Independent work

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

SharePoint

Job description

The Role

The focus of the role is to provide proactive administrative and executive support to Investments leaders and colleagues while maintaining a high level of professionalism, organization, and responsiveness. The successful candidate will be highly organized, resourceful, and capable of managing multiple priorities while building strong working relationships with stakeholders across the business.

Working knowledge and experience in administrative support activities including:

• Managing complex calendars, coordinating meetings across multiple time zones, and resolving scheduling conflicts.

• Coordinating domestic and international travel arrangements, including flights, accommodations, transportation, and itineraries.

• Processing and monitoring expense reports and reimbursements in accordance with company policies and deadlines.

• Preparing, formatting, and reviewing presentations, reports, business correspondence, and meeting materials.

• Coordinating leadership meetings, team meetings, workshops, and other business events, including logistics and stakeholder communications.

• Maintaining accurate records, meeting notes, action trackers, and document repositories.

• Acting as a key point of contact for internal and external stakeholders, ensuring timely and professional communication.

• Supporting leaders with follow-up actions, task tracking, and prioritization of key business activities.

• Handling sensitive and confidential information with discretion, professionalism, and sound judgment.

• Supporting operational and project-related activities through coordination of actions, milestones, and deliverables.

• Collaborating effectively with colleagues across different teams, functions, and locations to achieve business objectives.

• Identifying opportunities to enhance administrative processes, improve efficiency, and support continuous improvement initiatives.

• Delivering high-quality work while effectively managing multiple priorities and deadlines in a fast-paced environment.

Performance Objectives

• Clients– Deliver exceptional administrative support and responsive stakeholder service while building trusted relationships with leaders, colleagues, and business partners.
• Financial/Business KPIs– Support business effectiveness through accurate, timely, and efficient completion of administrative activities and operational priorities.
• People– Collaborate effectively across teams, share knowledge, and contribute positively to an inclusive and high-performing team culture.
• Operational Excellence and Innovation– Maintain strong organizational practices, documentation, and controls while identifying opportunities to improve processes and enhance efficiency.

The Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 7 years of experience providing executive administrative support in a corporate or professional services environment.
• Demonstrated experience supporting senior leaders and managing complex administrative responsibilities.
• Strong organizational and time management skills, with the ability to effectively prioritize competing demands in a fast-paced environment.
• Proven experience managing complex calendars, travel arrangements, meeting coordination, and expense processing.
• Advanced proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong working knowledge of Microsoft Teams, SharePoint, and other collaboration tools.
• Excellent written and verbal communication skills, coupled with strong attention to detail and the ability to produce high-quality documents and presentations.
• Proven ability to handle highly confidential and sensitive information with discretion, integrity, and professionalism.
• Strong analytical, problem-solving, and proactive decision-making skills.
• Exceptional interpersonal and stakeholder management skills, with the confidence to engage effectively with colleagues and leaders at all levels.
• Highly adaptable, resourceful, and capable of working independently with minimal supervision while maintaining a high standard of accuracy and service.
• Experience in project coordination or project management, including tracking deliverables, managing stakeholders, and supporting cross-functional initiatives, is preferred.
• Strong business acumen with the ability to anticipate needs, prioritize competing demands, and contribute to operational effectiveness.
• Proven ability to build and maintain effective relationships with stakeholders across all levels of the organization.
• Amenable to working Australia shift (6:00 AM – 3:00 PM Manila time).
• Able to work in a hybrid work arrangement.

WTW is an Equal Opportunity Employer