Administrative Services Team Leader

PM Consulting; Philippines; Hybrid; PHP 900,000 - 1,700,000; Full time

Job summary

PM Consulting is seeking an Administrative Services Team Leader to guide a team providing admin support across global functions. You will oversee logistics, purchasing, meeting scribing, and events, while ensuring high-quality deliverables and development of your analysts.

The role requires 7+ years in admin roles, with at least 2 years in team leadership, and experience in hybrid onsite/remote work across APAC/EMEA/NA regions.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 7 years of experience in administrative support roles.
• At least 2 years of team leadership experience preferred.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity tools.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to multiple local teams and onshore stakeholders to ensure smooth operations across global functions.
• Manage logistics, vendor purchasing, meeting scribing, and events coordination with high standards of organization.
• Lead and develop a team of Administrative Services Analysts, focusing on performance and growth of direct reports.
• Coordinate cross-functional initiatives and large-scale events with cross-region stakeholders.
• Support training needs and provide coaching to enhance team performance in a hybrid, multi-shift environment.

Skills

Leadership & Team Management

Organization & Time Management

Communication Excellence

Attention to Detail

Multitasking & Prioritization

Solution-Oriented Mindset

Collaboration

Professionalism & Interpersonal Skills

Administrative Expertise

Technical Proficiency

Confidentiality & Discretion

Customer Service Orientation

Risk Awareness

Education

Bachelor's degree

Tools

Microsoft Office

Productivity tools

Job description

About the job Administrative Services Team Leader

Role Summary

This role provides administrative support to multiple local teams and onshore stakeholders, ensuring smooth and efficient business operations across global functions. Responsibilities include managing logistics, vendor purchasing, meeting scribing, and events coordination, while maintaining high standards of organization, coordination, and productivity.

The role is part of a broader administrative services team supporting various business units. It involves focused stakeholder assignments, with opportunities to collaborate on cross-functional initiatives and large-scale events.

This position also manages a team of Administrative Services Analysts, ensuring timely and high-quality deliverables, while supporting the professional development, performance management, and growth of direct reports.

The shift schedule follows North America business hours (9:00 PM – 6:00 AM), with possible adjustments depending on business needs and stakeholder alignment.

Qualifications & Requirements

• Bachelor’s degree in a relevant field or equivalent work experience
• Minimum 7 years of experience in administrative support roles
• At least 2 years of team leadership experience preferred
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity tools
• Excellent written and verbal communication skills
• Experience working in hybrid setups (onsite and WFH)
• Ability to lead and manage teams in a hybrid and multi-shift environment (APAC, EMEA, North America)
• Proven capability to manage performance, set goals, and provide coaching and feedback
• Experience in conflict resolution and maintaining a positive team environment
• Ability to identify training needs and support employee development

Core Skills & Competencies

• Leadership & Team Management – Ability to motivate teams, manage deliverables, and ensure accountability for results
• Strong Organization & Time Management – Skilled in managing multiple priorities while supporting others in workload planning
• Communication Excellence – Strong written and verbal communication skills for stakeholder and team engagement
• Attention to Detail – High accuracy in work output and ability to review and ensure quality of team deliverables
• Multitasking & Prioritization – Ability to handle competing demands effectively for self and team
• Solution-Oriented Mindset – Proactive in identifying issues and implementing practical solutions
• Collaboration – Strong ability to work across teams and functions in a global environment
• Professionalism & Interpersonal Skills – Maintains positive, respectful, and effective working relationships
• Administrative Expertise – Advanced knowledge of scheduling, record keeping, correspondence, logistics, and events coordination
• Technical Proficiency – Skilled in Microsoft Office Suite and other relevant systems; able to guide others in usage
• Confidentiality & Discretion – Handles sensitive information with the highest level of integrity
• Customer Service Orientation – Professional engagement with internal and external stakeholders
• Risk Awareness – Ability to identify potential risks early and recommend mitigation actions