Admin Operations Supervisor: Lead Teams with Flexible Work

Hammerjack Pty Ltd; Philippines; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an experienced Administrative Operations Supervisor to lead a high-performing team and drive operational excellence across our administrative functions.

You will coach Admin Officers, monitor KPIs and SLAs, and ensure accurate processing of orders and master data while collaborating with cross-functional teams to deliver seamless service delivery. This role rewards leadership and process improvements.

Qualifications

• Experience leading Admin/Ops teams in a BPO or similar environment.
• Strong KPI/ SLA management and data-driven decision making.
• Excellent customer service and stakeholder management.
• Ability to coordinate with Finance, Sales, and HR teams.

Responsibilities

• Lead, coach, and develop a team of Admin Officers to achieve individual and team KPIs.
• Monitor team performance, identify gaps, and implement improvement plans to meet SLAs and service standards.
• Oversee the accurate and timely processing of customer orders, documentation, account creation, and master data updates.
• Review transaction errors, conduct Root Cause Analysis (RCA), and implement solutions to prevent recurring issues.
• Act as an escalation point for complex customer concerns and ensure issues are resolved professionally and efficiently.
• Work closely with Customer Service, Operations, Sales, Finance, Accounts Receivable, and Branch teams to ensure seamless service delivery.
• Drive continuous improvement initiatives across administrative and customer service processes.
• Ensure accurate record-keeping and compliance with company processes and requirements.
• Promote a strong customer-focused and safety-first culture within the team.

Skills

Team Leadership

KPIs & SLAs

Customer Service

Problem Solving

Cross-functional Collaboration

Escalation Handling

Job description

MicroSourcing in the Philippines is seeking an experienced Administrative Operations Supervisor to lead a high-performing team and drive operational excellence across our administrative functions.

You will coach Admin Officers, monitor KPIs and SLAs, and ensure accurate processing of orders and master data while collaborating with cross-functional teams to deliver seamless service delivery. This role rewards leadership and process improvements.