Transaction Supervisor

Hammerjack Pty Ltd; Philippines; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an experienced Administrative Operations Supervisor to lead a high-performing team and drive operational excellence across our administrative functions.

You will coach Admin Officers, monitor KPIs and SLAs, and ensure accurate processing of orders and master data while collaborating with cross-functional teams to deliver seamless service delivery. This role rewards leadership and process improvements.

Qualifications

• Experience leading Admin/Ops teams in a BPO or similar environment.
• Strong KPI/ SLA management and data-driven decision making.
• Excellent customer service and stakeholder management.
• Ability to coordinate with Finance, Sales, and HR teams.

Responsibilities

• Lead, coach, and develop a team of Admin Officers to achieve individual and team KPIs.
• Monitor team performance, identify gaps, and implement improvement plans to meet SLAs and service standards.
• Oversee the accurate and timely processing of customer orders, documentation, account creation, and master data updates.
• Review transaction errors, conduct Root Cause Analysis (RCA), and implement solutions to prevent recurring issues.
• Act as an escalation point for complex customer concerns and ensure issues are resolved professionally and efficiently.
• Work closely with Customer Service, Operations, Sales, Finance, Accounts Receivable, and Branch teams to ensure seamless service delivery.
• Drive continuous improvement initiatives across administrative and customer service processes.
• Ensure accurate record-keeping and compliance with company processes and requirements.
• Promote a strong customer-focused and safety-first culture within the team.

Skills

Team Leadership

KPIs & SLAs

Customer Service

Problem Solving

Cross-functional Collaboration

Escalation Handling

Job description

Discover your 100% YOU with MicroSourcing!

Position: Transaction Supervisor

Location: Global One, Eastwood

Work setup & shift: Onsite, Dayshift

Why join MicroSourcing

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Administrative Operations Supervisor

We are looking for an experienced and people-focused Administrative Operations Supervisor to lead a high-performing team and drive operational excellence across our administrative functions.

This is an excellent opportunity for experienced Supervisors from international BPO companies who are looking to take the next step in their career and apply their leadership, customer service, and operations experience in a dynamic business environment.

What You'll Do

• Lead, coach, and develop a team of Admin Officers to achieve individual and team KPIs.
• Monitor team performance, identify gaps, and implement improvement plans to meet SLAs and service standards.
• Oversee the accurate and timely processing of customer orders, documentation, account creation, and master data updates.
• Review transaction errors, conduct Root Cause Analysis (RCA), and implement solutions to prevent recurring issues.
• Act as an escalation point for complex customer concerns and ensure issues are resolved professionally and efficiently.
• Work closely with Customer Service, Operations, Sales, Finance, Accounts Receivable, and Branch teams to ensure seamless service delivery.
• Drive continuous improvement initiatives across administrative and customer service processes.
• Ensure accurate record-keeping and compliance with company processes and requirements.
• Promote a strong customer-focused and safety-first culture within the team.

What We’re Looking For

• Previous experience as a Team Leader, Supervisor, or Operations Supervisor.
• Supervisory experience from any international BPO company is welcome and will be considered.
• Strong leadership, communication, coaching, and problem-solving skills.
• Experience managing KPIs, SLAs, quality, and team performance.
• Strong customer service and stakeholder management skills.
• Ability to handle escalations and make sound decisions under pressure.
• A proactive mindset with a strong focus on process improvement.
• Ability to work collaboratively with multiple teams and stakeholders.

Why Consider This Opportunity

If you are an experienced BPO Supervisor who has successfully led teams, managed performance, handled escalations, and driven operational improvements, your experience can be highly transferable to this role.

We welcome Supervisors from diverse international BPO environments who are ready to bring their leadership and customer-focused expertise into an exciting new opportunity.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.