Senior Admin & Transactions Supervisor

Supagas; Philippines; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

Supagas Philippines seeks a strategic Head of Administrative Operations to lead a cross-branch Admin team ensuring precise order keying and documentation processing. You will champion safety, drive continuous improvement, and coordinate with Customer Service, Operations and Finance to meet QA and SLA targets.

The role emphasizes developing staff capability, strong governance, and optimizing critical transactional workflows across the admin core of the business.

Qualifications

• Experience leading administrative operations teams.
• Strong focus on safety, QA, and compliance.
• Proven ability to drive process improvements and SLAs.

Responsibilities

• Lead Admin Officers to achieve KPIs and deliver high-quality service.
• Manage daily review of transactions; perform RCA on errors to prevent recurrence.
• Oversee account creation and master data updates in ERP systems.
• Coordinate with Customer Service, Operations, Sales, AR, and Finance for QA and SLA adherence.
• Develop continuous improvement plans with Admin Support Manager.
• Maintain accurate records and documentation for audits and compliance checks.

Skills

Team leadership

Safety culture

Process improvement

Stakeholder mgmt

ERP systems

Data analysis

Training & coaching

Tools

Pronto ERP

Job description

Supagas Philippines seeks a strategic Head of Administrative Operations to lead a cross-branch Admin team ensuring precise order keying and documentation processing. You will champion safety, drive continuous improvement, and coordinate with Customer Service, Operations and Finance to meet QA and SLA targets.

The role emphasizes developing staff capability, strong governance, and optimizing critical transactional workflows across the admin core of the business.