Admin Assistant

NV GROUP HOLDINGS PTY LIMITED; Pasig; Presencial; PHP 268.000 - 424.000; Jornada completa

Descripción de la vacante

NV GROUP HOLDINGS PTY LIMITED is seeking an Admin Assistant to provide essential administrative and operational support for day-to-day operations in a busy team. The role involves case administration, dialer monitoring, reporting, documentation, workload coordination, and adherence to privacy and information security standards.

The successful candidate will have a degree in business or related field and 1–2 years of admin/operations experience, plus strong Excel, Word, and Outlook skills,

Formación

• Bachelor's degree in Business Administration or related field.
• 1–2 years in admin, collections, customer service, contact center, or operations support.
• Proficient in Microsoft Office, especially Excel, Word, Outlook.
• Experience with contact center systems, dialers, CRM platforms, or reporting tools is advantageous.
• Strong organizational, time management, and multitasking skills.
• High accuracy and attention to detail in managing reports and data.
• Good verbal and written communication skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• High integrity, professionalism, and confidentiality in handling information.

Responsabilidades

• Provide administrative and operational support to the Team.
• Prepare and maintain daily, weekly, and monthly operational reports, trackers, and documentation.
• Support case administration by preparing account information and case studies, and maintaining records.
• Monitor dialer and VICIdial activities, identify issues, and escalate as needed.
• Assist workload coordination, campaign administration, and scheduling.
• Maintain accurate operational records, shared folders, and team documentation.
• Coordinate meetings, prepare minutes, and follow up on action items.
• Assist with data validation, file management, and reporting accuracy.
• Support process improvement initiatives and other administrative projects.
• Ensure all activities comply with company policies, privacy legislation, and information security standards.
• Perform other duties to support efficient operations.

Conocimientos

Microsoft Office

Excel

Time management

Organizational skills

Communication skills

Independent work

Educación

Bachelor's Degree in Business Administration

Herramientas

CRM platforms

Dialers

Reporting tools

Descripción del empleo

Job Role:

The Admin Assistant provides administrative and operational support, assisting in the day-to-day management of operations. The role supports case administration, dialer and VICIdial monitoring, reporting, documentation, workload coordination, and other operational activities to ensure efficient team performance.

Job Responsibilities:

• Provide administrative and operational support to the Team

• Prepare and maintain daily, weekly, and monthly operational reports, trackers, and documentation

• Support case administration by preparing account information, case studies, and maintaining accurate records

• Monitor dialer and VICIdial activities, identify operational issues, and elevate concerns where required

• Assist with workload coordination, campaign administration, and operational scheduling

• Maintain accurate operational records, shared folders, and team documentation

• Coordinate meetings, prepare minutes, and follow up on action items as directed

• Assist with data validation, file management, and reporting accuracy

• Support process improvement initiatives and other administrative projects as assigned

• Ensure all administrative activities comply with company policies, client requirements, privacy legislation, and information security standards

• Perform other duties as reasonably required to support the efficient operation of the Team

Job Qualifications:

• Bachelor's Degree in Business Administration or any related field

• At least one (1) to two (2) years' experience in an administrative, collections, customer service, contact center, or operations support role

• Intermediate to advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook

• Experience working with contact center systems, dialers, CRM platforms, or reporting tools is an advantage but not required

• Strong organizational, time management, and multitasking skills

• High level of accuracy and attention to detail when managing reports and operational data

• Good verbal and written communication skills

• Ability to work independently, manage competing priorities, and meet deadlines

• High level of integrity, professionalism, and confidentiality when handling customer and company information

"The salary range posted represents the gross total package (inclusive of basic pay and monthly allowances) for this full-time role. The final compensation offer will be determined based on the candidate's core competencies, relevant experience, interview performance, and overall qualifications. Mandated statutory benefits (13th-month pay, SSS, PhilHealth, Pag-IBIG) and unique company incentives will be detailed in the formal job offer. The company reserves the right to modify salary brackets prior to job offer issuance."