Accounts Relationsip specialist

Beacon Solutions, Inc.; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

Beacon Solutions, Inc. seeks an Account Relationship Specialist to build and maintain strong client relationships across the customer lifecycle.

You will collaborate with internal teams, project stakeholders, and the sales team to ensure service delivery, address client concerns, support renewals, and identify opportunities for account expansion. You will understand client needs, coordinate across business and technical teams, and ensure clients receive consistent value from Beacon Solutions,

Qualifications

• Bachelor's Degree in Business, Marketing, Information Technology, or related field.
• 2-3 years of experience in B2B sales, account management, client relationship management, customer success, or similar role.
• Experience in IT, technology, software, systems integration, or related industry.
• Experience handling enterprise or government accounts is an advantage.
• Strong client relationship management and stakeholder coordination skills.
• Able to communicate effectively with both business and technical stakeholders.
• Strong organizational skills with the ability to manage multiple client requirements, concerns, and follow-ups.
• Customer-focused and committed to delivering a positive client experience.
• Proactive in identifying client needs, resolving issues, and supporting account growth.

Responsibilities

• Develop and maintain professional relationships with clients, partners, suppliers, and other key stakeholders.
• Serve as a key point of contact for clients by understanding their concerns, coordinating with internal teams, and helping facilitate timely resolution of issues.
• Manage and monitor the client experience throughout the customer lifecycle, including onboarding, implementation, after-sales support, retention, and contract renewal.
• Organize and conduct regular client check-ins and customer satisfaction activities to gather feedback and identify areas for improvement.
• Conduct periodic business reviews with clients to assess the performance and effectiveness of delivered solutions and services.
• Monitor client feedback, service performance, and support activities to identify potential issues and ensure appropriate follow-through.
• Coordinate with project, technical, support, and other internal teams to ensure that services and solutions are delivered according to client expectations and agreed requirements.
• Work closely with the Sales Team in managing existing accounts, supporting contract renewals, and identifying opportunities for additional services, solutions, or account expansion.
• Review technical and project-related documentation required for client billing and payment requests, ensuring that documents are complete, accurate, consistent, and compliant with requirements.
• Coordinate with project teams and client representatives regarding the status and acceptance of billing or payment documentation.
• Facilitate the revision, completion, and submission of additional supporting documents when required to ensure timely processing of payment requests.
• Maintain accurate records of client concerns, feedback, account activities, service issues, and other relevant customer-related information.

Skills

Client relationship management

Stakeholder coordination

Communication

Organizational skills

Customer focus

Education

Bachelor's Degree in Business

Job description

Account relationship specialist responsible for building and maintaining strong relationships with clients throughout the entire customer lifecycle. The role works closely with internal teams, project stakeholders, and the sales team to ensure successful service delivery, address client concerns, support contract renewals, and identify opportunities for account expansion.

The position requires a strong understanding of client needs, excellent coordination skills, and the ability to work across business and technical teams to ensure that customers receive consistent value from the company's IT services and solutions.

Duties and Responsibilities

• Develop and maintain professional relationships with clients, partners, suppliers, and other key stakeholders.

• Serve as a key point of contact for clients by understanding their concerns, coordinating with internal teams, and helping facilitate timely resolution of issues.

• Manage and monitor the client experience throughout the customer lifecycle, including onboarding, implementation, after-sales support, retention, and contract renewal.

• Organize and conduct regular client check-ins and customer satisfaction activities to gather feedback and identify areas for improvement.

• Conduct periodic business reviews with clients to assess the performance and effectiveness of delivered solutions and services.

• Monitor client feedback, service performance, and support activities to identify potential issues and ensure appropriate follow-through.

• Coordinate with project, technical, support, and other internal teams to ensure that services and solutions are delivered according to client expectations and agreed requirements.

• Work closely with the Sales Team in managing existing accounts, supporting contract renewals, and identifying opportunities for additional services, solutions, or account expansion.

• Review technical and project-related documentation required for client billing and payment requests, ensuring that documents are complete, accurate, consistent, and compliant with requirements.

• Coordinate with project teams and client representatives regarding the status and acceptance of billing or payment documentation.

• Facilitate the revision, completion, and submission of additional supporting documents when required to ensure timely processing of payment requests.

• Maintain accurate records of client concerns, feedback, account activities, service issues, and other relevant customer-related information.

Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Information Technology, or a related field.

• At least 2-3 years of experience in B2B sales, account management, client relationship management, customer success, or a similar customer-facing role.

• Experience working within the IT, technology, software, systems integration, or related industry.

• Experience handling enterprise or government accounts is an advantage.

• Strong client relationship management and stakeholder coordination skills.

• Able to communicate effectively with both business and technical stakeholders.

• Strong organizational skills with the ability to manage multiple client requirements, concerns, and follow-ups simultaneously.

• Customer-focused and committed to delivering a positive client experience.

• Proactive in identifying client needs, resolving issues, and supporting account growth.

Job Summary

The Account relationship specialist manages client relationships throughout the customer lifecycle, coordinates service delivery and issue resolution, supports account retention and renewals, and works with the Sales Team to identify opportunities for continued account growth.