Accounts Receivable Team Lead

VidaXL Services (PH) Inc.; Mandaluyong; Presencial; PHP 800 000 - 1 100 000; Tempo integral

Resumo da oferta

VidaXL Services (PH) Inc. is seeking an experienced Accounts Receivable Team Lead to manage and elevate our AR operations, driving performance and ensuring compliance across refunds, invoicing, payments, and reconciliation.

The role requires strong people leadership, analytical skills, and the ability to foster a collaborative environment. The successful candidate will oversee day-to-day AR activities, monitor KPIs, and collaborate with Finance, Operations, Customer Service, and HR to align

Responsabilidades

• Lead, coach, and support Accounts Receivable Specialists in achieving team objectives.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Support onboarding, training, knowledge sharing, and succession planning initiatives.
• Serve as the first point of escalation for team and operational concerns.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Oversee daily AR operations and workload distribution to ensure timely and accurate completion of tasks.
• Monitor service levels, productivity, and operational performance.
• Identify process gaps, operational risks, and improvement opportunities.
• Ensure compliance with internal controls, company policies, and established procedures.
• Support and drive initiatives that improve efficiency, quality, and customer experience.
• Monitor key performance metrics, workload trends, and operational KPIs.
• Review and validate operational reports, highlighting significant variances, risks, or concerns.
• Support the preparation of daily, weekly, and monthly reporting requirements.
• Assist management in identifying trends and implementing process improvements.
• Promote reporting accuracy and data-driven decision-making.
• Collaborate with Finance, Operations, Customer Service, HR, and other business stakeholders.
• Support alignment of operational priorities and resolution of business issues.
• Build effective working relationships that contribute to operational success and business growth.

Descrição da oferta de emprego

Overview

We are looking for a motivated and experienced Accounts Receivable Team Lead to support the growth of our AR Operations team. This role is responsible for leading a team of Accounts Receivable Specialists, ensuring efficient day-to-day operations, maintaining process compliance, driving performance, and supporting continuous improvement initiatives across key AR functions, including Refunds, Invoicing, Payments, Bank Reconciliation, and other AR-related processes.

The ideal candidate is a strong people leader with excellent analytical, organizational, and stakeholder management skills, capable of fostering a high-performing and collaborative team environment.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and support Accounts Receivable Specialists in achieving team objectives.

• Conduct regular performance reviews, coaching sessions, and development discussions.

• Support onboarding, training, knowledge sharing, and succession planning initiatives.

• Serve as the first point of escalation for team and operational concerns.

• Promote a culture of accountability, collaboration, and continuous improvement.

Operational Management

• Oversee daily AR operations and workload distribution to ensure timely and accurate completion of tasks.

• Monitor service levels, productivity, and operational performance.

• Identify process gaps, operational risks, and improvement opportunities.

• Ensure compliance with internal controls, company policies, and established procedures.

• Support and drive initiatives that improve efficiency, quality, and customer experience.

Reporting & Business Support

• Monitor key performance metrics, workload trends, and operational KPIs.

• Review and validate operational reports, highlighting significant variances, risks, or concerns.

• Support the preparation of daily, weekly, and monthly reporting requirements.

• Assist management in identifying trends and implementing process improvements.

• Promote reporting accuracy and data-driven decision-making.

Stakeholder Management

• Collaborate with Finance, Operations, Customer Service, HR, and other business stakeholders.

• Support alignment of operational priorities and resolution of business issues.

• Build effective working relationships that contribute to operational success and business growth.